What is going on???
Its been well over 6 weeks and Ebico tell me that OVO have not sent my final meter readings. Why is this? I’ve emailed OVO as well and I’ve had no response. This needs to be resolved asap. Absolutely ridiculous that I can’t seem to get a straight answer from you guys.
You obviously have my meter readings and you’ve been taking money out of my account without issue. So what is the problem?
What information do you need from me to get Ebico my final meter readings????????
Best answer by Nancy_OVO
For a bit more info on the transfer process, have a look at my answer to this topic.
It sounds like the opening readings we’ll have sent down the chain of handlers may be stuck with one of the Data Collectors. Your old supplier will need to chase this from their end to receive the readings and be able to close down your account with them.
Hope this helps,