My SMETS1 Secure Pipit In Home Display (IHD) has a persistent problem in which it is unable to display gas usage statistics.
On power up the IHD display unit powers up as normal and connects to the HAN. After 2-3 minutes it downloads data from the external gas & electricity smart meters and then successfully displays current energy usage and yesterday’s consumption stats for both gas and electricity. Everything behaves as expected apart from the “History” display section. The “History” display for electricity usage is 100% fine. This shows up-to-date electricity usage stats. All is as expected.
The “History” display for gas consumption however is out of date and faulty. This doesn’t show any hour-by-hour gas consumption figures for today (only the cumulative total). The history figures shown are those for a 12-month period which ended many months ago and the display has remained “stuck” in this incorrect state since that date. I have checked the gas smart meter itself and this displays figures which all seem to be ok, the smart meter figures match those shown for my account on the Ovo website. Also, the website indicates that Ovo is successfully retrieving meter readings for both gas and electricity on a daily basis.
To me it seems unlikely that the IHD itself is faulty. Clearly, the IHD is out of sync with the Secure SMETS1 smart gas meter and is unable to retrieve up to date history stats. From research I’ve done elsewhere it is not clear to me whether 1) the gas usage stats are present and correct within the electricity smart meter/HAN comms unit but cannot be retrieved by the IHD display unit, or 2) the electricity smart meter is unable to retrieve these stats from the gas smart meter despite successfully being in communication with it to retrieve meter readings. One possible option I suppose might be to unpair/re-pair the IHD with the smart meter in order to reset the stats.
Would this be an appropriate solution? Any suggestions? Help please!
Best answer by Jess_OVOView original