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Getting a SMETS2 smart meter with storage heaters, underfloor heating or other 5th port appliances

  • 25 August 2020
  • 37 replies
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Getting a SMETS2 smart meter with storage heaters, underfloor heating or other 5th port appliances

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37 replies

Userlevel 1

Thanks, all!

The only question I still have is whether I could join OVO with my current single rate tariff set-up and be transferred to an E7 tariff after I’ve joined and had the meter upgrade work done? 

Userlevel 7
Badge +1

I’d have to ask Tim to check that.

Usually, you can indeed switch supplier first, do the meter upgrade and then switch to/from Economy 7. However, certain features of OVO’s new billing platform are still in development and support for doing exactly this wasn’t ready the last time I checked.

If possible, it would be safer to get BG to switch you to Economy 7 before switching to OVO. If you come over while already on Economy 7, then OVO can indeed support your setup with E7 running and do the meter upgrade after switching.

Your current metering setup is compatible with E7 and would work for the short period before you can upgrade - but please do NOT allow BG to attempt another meter exchange. They’ll probably only choke again if they retry.

Userlevel 7

Yep, @Blastoise186 you’re spot on. I’ve checked for an update this morning. @philearp the billing platform will have this functionality added later on in the year. It doesn’t at the moment. 

 

For now, I would advise that you explore once more what your options are with British Gas visiting to fit those isolation switches, fitting a 5 port smart meter (SMETS2) and requesting that this gets changed to an eco-7 tariff. Or if British Gas really can’t help you with a 5 port meter, reach out to another supplier that is able to do this work and change you to a 5 port smart meter and an economy 7 tariff. You will always have the option of choosing OVO or another supplier at a later date with a SMETS2 smart meter. I’m sorry that for technical platform reasons, we can’t currently offer that 2-rate economy 7 tariff change after you’re on supply with us.

 

Hope this helps, please message here with any updates or follow up questions. It will be helpful for anyone else in a similar position as you!  

Although I’m not an Ovo customer I have found very little help on this subject and I was hoping someone could give me some advice...

When I was with Pure Planet they arranged for the 4 port SMETS2 smart meter to be fitted. We have 3 zones of dry/electric underfloor heating on the ground floor and when we got to data access to our power usage from our new supplier we were shocked to see that the meter was claiming we were using nearly 40kWh of electricty per day. When I turned off all 3 underfloor heating zones off, our usage instantly went to about 9.5kWh per day. Reading this thread, is it the case that we had the wrong type of meter installed and that we should have the 5 port instead?

 

tt.

Userlevel 7

Hi @tintin_uk and welcome to the OVO online community,

 

So great to hear you’ve already found our content helpful. Just to clarify the 5 port meters mentioned in the guide above may only be required for certain underfloor heating set-ups. So if your heating has still been operational since getting a 4 port meter installed, I suspect a 5 port meter wasn’t needed in your case.

 

Often 5 port smart meters are installed for customers on a dual-rate plan, such as Economy 7, which allows storage heaters to use energy at cheaper rates overnight. Again this might not be appropriate for your heating set-up. Have you been monitoring your usage using your smart meter In-Home Display? This can really help identify and reduce your usage peaks.

 

Hope this information helps.

Thanks for your reply.

The crazy thing about the smart meter display is that it was pretty much in the green/low usage when the UFH was active except when say, we had the washing machine and/or dishwasher running and then it would maybe creep a little into amber. Not once did I see it go well into the amber or anywhere near red levels. That’s why we didn’t realise we had a problem until I installed my providers app on my phone which gives a lot more granular data on daily and weekly usage.

It just doesn’t seem feasible for 2 people in a 3 bed house to consume that quantity of electricity.

Userlevel 7

How interesting, @tintin_uk.

 

It sounds like the daily budget settings for your IHD may be set a little high in that case. Sure our resident IHD expert, @Blastoise186, would be happy to help work out how to adjust those if you let him know which type of IHD you’ve got there. If you’re not sure you could always post a photo here as he’s a whizz at identifying them too. 😉

Really apprciate the help. More than I’m getting from my current suplplier.

This is the display we have (sorry about the reflections):

 

Userlevel 7
Badge +1

A Geo Trio II Touchbutton has been detected. You can find the budget settings in the menu.

I always forget exactly where it is in the menu for the Geo IHDs, but no doubt @kevinmcintyre09 can give me a reminder. :)

However, I get the feeling it’s Home Button > Settings > Budget.

Now if only Geo would send me one of their Wi-Fi clippy gadgets for free for erm… “Testing”... I know a place where I could definitely make use of it...

Userlevel 7

Ah great IHD-identifying there, @Blastoise186.

 

I wonder if our Geo IHD guide might have the information you’re after, @tintin_uk?
 

 

Userlevel 2

A Geo Trio II Touchbutton has been detected. You can find the budget settings in the menu.

I always forget exactly where it is in the menu for the Geo IHDs, but no doubt @kevinmcintyre09 can give me a reminder. :)

However, I get the feeling it’s Home Button > Settings > Budget.

Now if only Geo would send me one of their Wi-Fi clippy gadgets for free for erm… “Testing”... I know a place where I could definitely make use of it...

Sorry missed this one. Yes the budget setting is spot on

Userlevel 2

A Geo Trio II Touchbutton has been detected. You can find the budget settings in the menu.

I always forget exactly where it is in the menu for the Geo IHDs, but no doubt @kevinmcintyre09 can give me a reminder. :)

However, I get the feeling it’s Home Button > Settings > Budget.

Now if only Geo would send me one of their Wi-Fi clippy gadgets for free for erm… “Testing”... I know a place where I could definitely make use of it...

@tintin_uk 

Hi Tintin, the dial on your Trio has thresholds which receive the set-up from the smart meter. So it is possible with your set up, that they increased the threshold of green/amber to reflect the higher usage of kW in your home (from the underfloor heating).

 

On the new versions of firmware (which I believe we had with pureplanet), there should be a setting to change this. Press Home button (menu) > Settings > Advanced. The second item in the list if you are on the newer firmware will be Usage levels. You can choose from low, medium or high, or meter for the default meter settings. 

 

The link below is a video showing how to change it

https://touchbutton.support.geotogether.com/en/support/solutions/articles/7000063197-trio-touchbutton-usage-levels

 

And the table is the values (this is from our user guide) -https://touchbutton.support.geotogether.com/en/support/solutions/articles/7000050712-trio-touchbutton-user-manual

 

 

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