I've currently got prepayment meters for both gas and electric in my house and have been waiting for a supplier to offer installs of the SMETS 2 meters before joining that provider.
What's the current status with OVO?
Obviously I basically want to know:
- If I sign up now do I get offered a free smart meter installation
- If so, will it be SMETS2?
- If not, is there a scheduled date for when this is likely to be available?
Best answer by Nancy_OVO
Sorry to hear that
If you've currently got prepayment meters, unfortunately you won't be able to switch to OVO as we only supply 'credit' properties that pay by bill/Direct Debit.
If a new customer switches over to OVO, they'd be eligible for a free smart meter exchange. This would depend on engineer coverage and appointment availability in the area, so we can't guarantee they'd be able to book one in immediately.
Updated 27/06/19 We've started installing SMETS2 meters in more areas, you can check availability in your area here.
Hope this helps.