My understanding is that you put in Actual meter readings on the last day of your current billing period then you get a bill based on those readings
If this is the case then why am I getting an estimated reading on my heating meter only on the 30 th September when my current billing period ends on the 8 th October which is when I should submit actual readings to obtain up to date bill for that period I only have electricity energy Not gas
Assuming this will be rectified on its own accord
+5
Assuming this will be rectified on its own accord
I haven’t noticed it before but it’s affecting more than your account so I would expect so
Cheers
Hey
We don’t have access to your account on the Forum, I’d advise getting in touch with the support team who can investigate this further for you.
My current billing period ended yesterday.
My new billing period starts today which is not visible in my account
although I sent readings in yesterday the last billing day Do I now have to send new meter readings today in order to view my next billing period starting today as somewhere I noted in my account that has been suggested Or should the next billing period starting today become visible automatically as at present it’s not there
Hey
I’ve raised this internally, incase it’s a wider issue. Many thanks for raising!
Hey
Are you able to keep all your queries on the same topic please, just to make it more clear what the issue is.
I’ve responded to you here:
Thanks
I bear that in mind
As I pointed out over the phone to the operator I can’t see how you could add energy used to the fixed daily charge and vat as this should be under its headline Energy consumption used incorporating the actual or estimated readings and should be different entirely from the standing charge which is fixed. It doesn’t make sense to me
Hey
It seems you have some quite complex issues going on with your account, I’d advise contacting the support team.
We don’t have access to your account here on the Forum.
Why has an actual readings sent today 9 th October the first day of my current billing period has shown up in the last billing period and not today’s current period
the reason sending today’s readings is that the energy readings is currently blank no readings brought forward from last billing period yesterday the 8 th October and despite sending in new readings today current billing period still blank in the energy section
+2
Please can you keep all your questions on one single thread rather than start a new one every time. It would be much easier to follow what you’ve asked before and what answers have previously been given. I wonder if
I don’t know what that means I’m using a topic and putting it under my account. You would have to give me an example so I see what you mean
+2
Sorry. Each new question appears as a separate ’thread’ on the forum. If you add your next query onto one thread, like you just have to answer me, then all the correspondence is kept together.
Still don’t understand I’m currently replying to so obviously it reads as a book or what you call a thread but how does that work when you enter no questions each day to keep it all together As a pensioner I’m new to this and trying to learn as migrated from SSE energy and never needed to do any of this
+5
Here’s an example
this other post is basically asking the same question as above. If you keep things together, it’s easier for anyone answering to keep track
+2
I know, it took me a while to get used to this forum too !!
+1
If you could also try to search the forum first before posting, that also helps us a ton too. It’s possible that there’s already an existing thread with the answer you’re looking for. If you can find one, try checking that out first - it may save you (and us) time. :)
This is a link to all of your topics.
We’ll be combining them all together this week or next as they’re mostly about similar things.
Also look out for emails from us, which get sent when someone replies to an existing topic thread you’ve posted.
Hi Tim
when I click your link above I do indeed see all my postings. When I go to home page and click on profile at bottom of page it gives all my details but no postings shown or any link/ tag to bring the postings up I only see my profile details
+1
Click any of the Topics/Replies button in your profile to bring them up.
I don’t have Topics/replies buttons in my profile only my personal details there’s nothing else to cloying only to edit your details that’s it
+1
You’re probably in the wrong section. Try https://forum.ovoenergy.com/members/pilgrim2-51394
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