I give meter readings each month, why is my bill still based on estimates?

If you feel that way then perhaps submit a complaint, if it isn't delt with within 8 weeks, take it to the Energy Ombudsman and let them deal with it.

One final suggestion is to leave a 1 star review on the ovo trustpilot site. Again you can link back to this forum. Poor reviews are usually picked up in a day or two by OVO staff there who can access your account. 

https://uk.trustpilot.com/review/www.ovoenergy.com

What i would say is don't do multi of these suggestions at the same time as that rarely helps. 

Hey @Tich731,

Sorry to hear this,

That sounds like a really unusual situation as our statements are automated.

I’ll get Forum_Support to reach out to you, please keep an eye on your private messages. 

Hope this helps. 

Hiya,

So according to OVO I haven’t submitted a gas reading since the 25th December, 2022. At that point I was still with SSE and submitted a meter reading (and had money deducted from “the pot” as OVO likes to call it) on 4/1/23,  8/1/23, 14/1/23, 17/1/23 and final on 21/1/23 before getting final bill and being moved over.

Now as I’ve already paid for each of those submissions out of my existing credit and OVO thinks I haven’t submitted anything since December, does that mean I’m about to get double-dipped when I submit a new reading on Sunday?

FYI: Traditional meter.

Thanks!

Wooj

If you ensure your readings match up between the swap, the system should keep on track. 
 

Just reading your question again, I’m not sure why the 25th Dec date appears if you’ve only had a final bill and swapped a month later. But the same thing stands - as long as your final bill reading (and date) agrees with your starting reading, the system should be ok

My last submission to SSE on 21st January was 21581 as my bill was due on 23rd January then my account was closed and I got moved here with ovo saying 25th December as last submission of 21494.

So that’s why I was asking if when I submit a new reading on this coming sunday, will I be charged for usage and standing charge from 25th december (MR: 21494) to 21st January  (MR: 21581) again? Today it’s 21592 although haven’t submitted it yet...

If your final bill for SSE was up to 25th Dec, then presumably you haven’t been charged by them after that. Therefore your readings since then haven’t been used yet and so I can’t see how you would be charged twice?

If you are meaning that since 25th you have been using credit from OVO then as long as the meter readings are in line you won’t be double charged

My final bill was 23rd January from SSE.  My last submission to SSE was on the 21st January. So from SSE point of view, I’m all paid up and got kicked out their door. But OVO think I haven’t submitted since 25th December.

Hence my concern that once I do submit I’m going to be charged from 25th december  despite the fact I’ve already paid for submissions on 4/1/23,  8/1/23, 14/1/23, 17/1/23 and 21/1/23 via SSE. So OVO has an outd-dated reading to my understanding.

Should be noted, there are zero issues with the Electric readings and that has carried over fine and dandy which I submitted on the same dates as above

Ok - but your final bill from SSE has a final reading of 21594, yes?

If so then you haven’t been billed for use since then, even if you’ve sent more recent readings to SSE. 
Sorry .. I should ask, how you are billed?
If you’ve paid for usage after the reading on your final bill, the credit should transfer over  

Whatever your reading in your final bill from SSE is, as long as that is the start reading for OVO it will be billed correctly

Yup, the reading on my final gas bill with SSE was 21581 on 24th January. The billing period was typically every 3 months. So my last bill was from October ‘22 to January ‘23. I couldn’t submit any new readings to SSE after the 23rd January because they closed my account. 

Currently OVO have the correct Electric meter readings as is on my final bill from SSE for the period of October ‘22 to January ‘23 which is now being used as a baseline for electric with OVO. The reading on my final Gas bill from SSE for October ‘22 to January ‘23 was 21581 and does not reflect what is on OVO’s page which is 21494 (a reading from 25th December from SSE)

My credit was moved over fine, my electric reading was moved over fine as a starting reading for OVO, but my gas does not reflect what was on my final bill from SSE which should have been transfered over as a baseline reading for gas with OVO, surely?

But it’s not. OVO are using a reading from the 25th December and it does not match the reading on my final bill from 24th January. Hence my concern. It’s like all the readings I gave SSE during january have been ignored and OVO have decided to use the baseline of 21494  rather than the final reading which was 21581

My understanding is that technically I should only be due ovo money for anything used from 21581 up to today’s reading which is 21594

But according to OVO, I may be due to pay for 21494  to  21594 because they’ve not used the final reading of 21581 from SSE as a baseline for starting my OVO gas journey.

I hope this makes sense becuase I’m not sure I can explain it any clearer.

That sounds fairly clear to me. You probably need to contact support https://help.ovoenergy.com/ to get the start reading updated or you may need to register a meter reading dispute. 
No one here has access to your account as it’s a public forum.