Hello,
I have just moved to a house where OVO provides the energy to and I have a problem.
I need to ask OVO to update the records in national gas meter database.
My gas meter serial number (MSN) is not added to the database.
Only the current gas provider can update it.
How can I have it sorted out and how long would it take?
Thank you,
Slav
You’ll need to ask OVO to check again - only the active supplier can make changes.
https://ovoenergy.com/feedback .
Hey
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If you inform our Support Team that your new supplier believes the meter information is incorrect and needs to be updated, they can raise a case to have this amended for you. If you let them know if it’s gas/electric or both, they may need to raise a case if it’s dual fuels.Â
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Here’s a couple of articles I found that may help:
How does OVO Energy update my gas meter serial number on the national database
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Let us know how things go with getting this updated.Â
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