Since the beginning of the month I have been unable to see my usage cost data on my account page. Kwh is fine and the in home monitor is working fine. Is it just me or is there a general problem?
Best answer by Jeffus
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Daily, weekly and monthly usage cost data is missing from online account and app?
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The ovo app takes some getting used to. But you're right it's not as good as the SSE one. And don't get me started on these ridiculous middle of the month bills. They have a fraction of the information the SSE ones had.
Userlevel 7
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- Plan Zero Hero
- 6428 replies
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2 March 2023
If you have ideas to improve the app… https://forum.ovoenergy.com/ideas
Don't have to improve it just use the app SSE had.
Userlevel 7
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- Plan Zero Hero
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2 March 2023
Incompatible I’m afraid. OVO’s custom built billing platform is completely different to the legacy SSE pre-packaged off-the-shelf one.
The apps for each side do not work with the other.
So why can't they show what you've used in currency and why am I unable to see only my electricity usage and not my gas.
Userlevel 2
I’ve only got Volts rather than Therms but there’s plenty of information available at https://my.ovoenergy.com/ unless I have misunderstood your question. (Mod - there’s no traceable personal info here)
I’ve only got Volts rather than Therms but there’s plenty of information available at https://my.ovoenergy.com/ unless I have misunderstood your question. (Mod - there’s no traceable personal info here)
That's nothing like what's on my app.
Userlevel 7
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- Plan Zero Hero
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2 March 2023
I’ve only got Volts rather than Therms but there’s plenty of information available at https://my.ovoenergy.com/ unless I have misunderstood your question. (Mod - there’s no traceable personal info here)
That's nothing like what's on my app.
That looks like the website not the app, 3 separate screen shots
The daily usage stats seem to have disappeared from my App.
Instead I now have a ridiculous weekly summary which tells me I’m using a lot of gas to heat my home…..which is amusing as I don’t have a gas supply.
Is this a temporary blip or has this feature been removed ?
Userlevel 7
+5
- Plan Zero Hero
- 2274 replies
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10 March 2023
Temporary blip - hopefully.
Lots of reports on this at present
Thanks, got it back!
Anybody know why OVO have removed the cost of usage from the actual cost pounds and pence and kWh to just kWh ?
Strange they have removed the actual monetary cost , l would l like an answer to this one ?
Userlevel 1
I don't know what was in their minds, but I found it easier to compare my KWh usage with the corresponding month last year. I was delighted to see that my various energy saving hacks had reduced my gas KWh by nearly 75%!! This wouldn't be clear by comparing the cost as that is so different now ☹️
Too be honest all u do is look at my daily usage apart from that I don't understand anything else like KWh..
Userlevel 1
Not sure if you are talking about what you see on your Smart meter or on your bill. I can see both cost and KWh on both.
Userlevel 7
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- Plan Zero Hero
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13 March 2023
Anybody know why OVO have removed the cost of usage from the actual cost pounds and pence and kWh to just kWh ?
Strange they have removed the actual monetary cost , l would l like an answer to this one ?
There have been a number of missing data problems with this I understand. Lots of people have missed the cost data but OVO say it is being worked on.
Hi on the usage on the OVO website you was able to see your usage in either kWh or £ and p , this has now been removed so it’s only kWh , l would like to know if customers understand how to work out the costs in kWh, l was able to see my actual usage as a money value , this has now been removed ?
Userlevel 7
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- Plan Zero Hero
- 2274 replies
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13 March 2023
If you look at your plan info
I’ve had no daily monthly yearly data for weeks now either. I’ve contacted Ovo about 6 times now. It’s been rectified once and reappeared for 24 hours. I’ve been told to remove app and re install numerous times. Remove caches etc and am assured it will work. It doesn’t. I’ve been told it’s been raised with tech people and will take 5 days to be resolved. It doesn’t. I’ve just given up now as I haven’t got time to keep raiding it. I couldn’t see it pre smart meter and can’t see it now. 🤷🏻♀️ that said. I want to be able to see it. It’s referred to constantly, but clearly not available to many.
Userlevel 7
+2
- Plan Zero Hero
- 2667 replies
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15 March 2023
I’ve had no daily monthly yearly data for weeks now either. I’ve contacted Ovo about 6 times now. It’s been rectified once and reappeared for 24 hours. I’ve been told to remove app and re install numerous times. Remove caches etc and am assured it will work. It doesn’t. I’ve been told it’s been raised with tech people and will take 5 days to be resolved. It doesn’t. I’ve just given up now as I haven’t got time to keep raiding it. I couldn’t see it pre smart meter and can’t see it now. 🤷🏻♀️ that said. I want to be able to see it. It’s referred to constantly, but clearly not available to many.
The Bright app is perhaps worth a look if you haven't already for you cost data.
https://apps.apple.com/gb/app/bright/id1369989022
https://play.google.com/store/apps/details?id=uk.co.hildebrand.brightionic
They are authorised and regulated by the Energy Regulator OFGEM like a few others
.
Thank you jeffus
i have downloaded bright and can confirm I can now see my charges. Even charges so far today. Thanks very much.
Userlevel 7
+2
- Plan Zero Hero
- 2667 replies
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15 March 2023
Thank you jeffus
i have downloaded bright and can confirm I can now see my charges. Even charges so far today. Thanks very much.
Always happy to help.
You can often find if you refresh the Bright app through the day it will show more readings.
When I log into my OVO app it keeps coming up with ‘somethings wrong’ yes and it doesn't seem to get fixed?
Userlevel 7
+1
- Plan Zero Hero
- 6428 replies
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17 March 2023
I need to know more than that to be able to advise I’m afraid.
What device do you have and what’s the OS version for example?
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