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My gas supply is capped - who is responsible for the meter?


My local area had its gas supply upgraded by northern gas from old pipes to new and when they did this they ran new gas pipes up to every property and capped them. If you used gas they attached your meter and everything was uncapped and back to normal.
We do not use any gas in our property so our supply is capped outside our property to an empty white box.
we still have the meter we always had inside the property but its not connected to a supply or any appliances (ie cooker, heating) it just sits there doing nothing.
i spoke to someone at Ovo and they wanted £80 to remove it even though it’s not connected to any supply, so we left it in as the standing charge is about the same.
We are at the end of our contract with OVO now and we will save money if we change supplier.
My questions are....do I still have to pay for both gas and electric with the new supplier?
Who does the redundant meter belong to when we do change?
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Best answer by Eva_OVO 11 October 2019, 17:18

Updated on 22/10/20: The info in this update box was taken from this topic:
 

Example of gas meter setup

 



Gas Transporter responsibilities

  • Incoming pipework
  • Emergency Control Valve (also known as the ECV or isolation valve)


Supplier responsibilities

  • Inlet pipe (also known as flexi pipe or anaconda)
  • Regulator - this maintains the gas pressure to the meter
  • Meter - this records the gas consumption of all gas appliances in the property


Your responsibilities

  • Outgoing pipework from meter
  • Gas appliances


If your gas supply is capped, it’s your current supplier who will need to visit to uncap this. If that’s OVO, reach out to our Support team to get the appointment booked in here
 

 

Although your gas meter is capped you would still be charged standing charge and you're liable to pay it, @Crownjoolz. You would need to contact your new supplier and see what they charge to remove the meter.

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12 replies

Userlevel 3
If your gas supply is capped and not active then you shouldn't be charged standing charges. The local has supplier will be able to confirm this.

Ask for a rebate of costs occured
Userlevel 6

Updated on 22/10/20: The info in this update box was taken from this topic:
 

Example of gas meter setup

 



Gas Transporter responsibilities

  • Incoming pipework
  • Emergency Control Valve (also known as the ECV or isolation valve)


Supplier responsibilities

  • Inlet pipe (also known as flexi pipe or anaconda)
  • Regulator - this maintains the gas pressure to the meter
  • Meter - this records the gas consumption of all gas appliances in the property


Your responsibilities

  • Outgoing pipework from meter
  • Gas appliances


If your gas supply is capped, it’s your current supplier who will need to visit to uncap this. If that’s OVO, reach out to our Support team to get the appointment booked in here
 

 

Although your gas meter is capped you would still be charged standing charge and you're liable to pay it, @Crownjoolz. You would need to contact your new supplier and see what they charge to remove the meter.

I have just moved in to a property. My gas smart meter was unstalled like 2 days ago but it was capped due to not having electricity to check appliances. I now need it uncapped. Tried calling boost and ovo (connecting straight to boost) they then gave me a number for electricity (network something) they obviously cant deal with gas. So they then sayd to ring my gas supplier which is ovo but boost at the same time. So i cant get in touch with ovo at all. And boost keeps saying they dont deal with appliances.

Im so confused and i dont know what to do

Userlevel 7
Badge +4

Hi there @Annija ,

Sorry for the delay. I tried to reply sooner, but I had some trouble with the spam filters. You might see my original reply appear later with some more advice.

*edited by mod as thread combined*

But in a quick summary, if the supply is capped at:

  • The Emergency Control Valve or anywhere before the meter: Please contact your local Gas Transporter Network.
  • The Gas Meter itself: Please contact your supplier for help
  • Anything beyond the meter, like internal pipework: A local Gas-Safe Register engineer can take a look

If you’re still confused, I can help you work out where to go. Please take a photo of all your meters and post them in your next reply. We’ll try to help you figure out what to do next

I finally got through to Ovo energy but been in hold for about an hour now unfortunately. But fingers crossed 🤞 

Thank you for your reply

Userlevel 7
Badge +4

You’re welcome. :)

If you still need more help, definitely feel free to come back here and we’ll get you sorted. While the forums are volunteer led, we’re always happy to do what we can.

Hi

My gas meter has been capped in the last 24hrs for no apparant reason, ovo is my energy supplier, yet I receive statements from boost. Who is liable for reversing this issue, as no one wants to take responsibility and have had a gas meter reading man sent out - joke!! Ovo have been very helpful and passed us through to Boost but they have no interest in trying to help us and I was advised to 'Google a local gas safety engineer' 

Userlevel 6

Hi @Framee83,

 

I’ve moved your question to a similar topic as the best answer above gives a really great breakdown of who’s responsible for each part of your gas meter. If the gas was capped due to an an issue with a gas appliance in your home, this will need to be fixed by a gas safe engineer.

 

And it sounds like you’re a Boost customer. Boost are the prepayment sister company of OVO so will be the best ones to speak to about your account, reach out to the Boost team here.

 

Hope this helps.

Thanks Jess!!

It was capped for no reason, no notification or communication regarding it, and Boost have been most unhelpful, we have spent since 8am being passed from pillar to post each advising us to contact our energy supplier, they eventually took action and sent someone out - to read the gas meter!!! 24 hrs without heating or hot water its rather frustrating and we can't get any answers!!

Userlevel 6

Sorry to hear this, @Framee83. Never like to hear of people off supply and sounds like you’re still in the dark as to why the gas supply was capped.

 

A gas safe engineer will be able to check your appliances (often a faulty appliance will be the reason why a supply is capped) and turn the gas back on when everything is fixed - you can find a local engineer here.

 

If the issue is with your gas meter you would need to speak to Boost to get this resolved, find their contact details here.

 

Hope you get this sorted soon.

Thank you, all sorted but only due to a gas engineer who is a friend!! No faults with appliances and no recorded faults with the gas supply so still at a loss as to why our pipe was capped!!

 

Elaine

Userlevel 7
Badge +4

Glad to hear it’s fixed at least @Framee83 .

I’d recommend asking for an engineer report from Boost about why the supply was capped in the first place. If one isn’t available yet, it should be made available within a few days.

Pretty strange situation though I have to admit.

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