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How do I take a reading from a "Secure" smart meter?


I need to give my current meter readings to my new supplier but I can appear to find my current meter readings on the Smart meter.
I’ve tried entering “9” but I think this is for a different make.

Any suggestions please?
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Best answer by ITGeek123 1 August 2018, 15:51

Photo attached of meter.

That's your IHD (In Home Display) not the meter, to get a reading press 9 on the keypad on the actual meters on the wall. Your electric reading is displayed after "IMP kWh" and gas will be after "VOLUME".

Hopefully this will help.

https://www.ovoenergy.com/help/after-your-smart-meter-installation

Updated on 12/07/2019
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Userlevel 6
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@Larchtree Are you able to take a picture of your smart meter send it on here? Hopefully then we can see a model number and I can help you.

Thanks
Matt
Photo attached of meter.
Userlevel 6
Badge +1
Photo attached of meter.

That's your IHD (In Home Display) not the meter, to get a reading press 9 on the keypad on the actual meters on the wall. Your electric reading is displayed after "IMP kWh" and gas will be after "VOLUME".

Hopefully this will help.

https://www.ovoenergy.com/help/after-your-smart-meter-installation

Updated on 12/07/2019
No sorry I’ve tried typing in 9 before where there is a keypad but it just beeps and does nothing.
Userlevel 6
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Are you on an Economy 7 meter?
No I’m not.
Userlevel 6
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Do you have access to your Electric and gas meter?
Yes but the meter readings are not visible now as it is getting sent to the smart meter.
Userlevel 6
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Ok, for the meantime are you able to get your meter readings from the Electric and Gas meter. Provide this to OVO and we can see how we get your meter readings from the small smart meter.
No I don’t see any reading information
Gas meter
Userlevel 6
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I am guessing this is where you are pressing 9 and nothing is happening?
No I’ve not tried this, just the home internal display unit, so will give this a try.
Userlevel 6
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Yes I believe this is what they mean.
Tried pressing 9 on the outside units and it has worked.
Sorry I assumed that was the point of the smart meter being indoors.
Thanks for your help.
Userlevel 6
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No worries. I am happy to help 🙂

Enjoy the rest of your weekend.
Userlevel 4
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Hi @Larchtree, the photo you took was of your In Home Display, I don't think you can get meter readings from that, unfortunately. The actual smart meters are the bits of kit in your meter cupboard or attached to an outside wall, connected to the mains gas or electricity supply.
I had a smart meter installed a few months ago however they did not provide me with a display unit as they were out of stock. How do I take meter readings? There’s so much informations popping up on the screen. I have since then switched to edf and I’m struggling to provide them with readings
Userlevel 6
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Hey @Lauramac16 - I've moved your comment over to this thread where you should be able to find the info that you need!
I have the secure in home display how do you take your meter readings from it as I need to send them off today?
Userlevel 5
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Welcome to the forum, @Nathane89, check out @ITGeek123's best answer. 😀

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