Hiya - this is not an OVO question but I hope someone can help. My stepson moved into his own house in September 2021. The energy supplier for gas and electric is British Gas. He contacted them on completion to give them his details and a meter reading but they told him, they couldn’t talk to him because he is not the account holder and there are arrears on the account. The house was empty for some time before he moved in (deceased estate) and although we have a name for the former tenant (it’s not the same as the person who sold the property) we have no idea who he is or where he is now. We have tried repeatedly to talk to British Gas by phone and email but we’re getting nowhere. Letters from a debt collection agency are now coming chasing the outstanding amount - still in the name of the former tenant. We know we’re liable for the gas and electric from his moving in date but just cannot get British Gas to update his details or send a bill in his name.  We’ve tried switching as well but can’t because of the arrears. Any ideas where we can go from here? Trying hard not to get a black mark on his credit record and would just like it sorted.
Best answer by Blastoise186
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