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I moved out of my house recently, I provided final meter readings on line and rang and spoke to a OVO employee to confirm that we moved out on the date of the final meter readings. Why does my final bill include several days after the date of moving?

Hi Jeffus,

Thanks for this. I’ve just sent yet another email to complaints and copied in Raman’s team, in the hope that someone will respond. I hadn’t thought about ringing the collections team, so thanks for that suggestion, which I will do tomorrow. It’s exhausting dealing with this company. Feels like an endurance test for what should be such a simple fix. Anyway, really appreciate your help and suggestions.

Hi Jeffus,

Thanks for this. I’ve just sent yet another email to complaints and copied in Raman’s team, in the hope that someone will respond. I hadn’t thought about ringing the collections team, so thanks for that suggestion, which I will do tomorrow. It’s exhausting dealing with this company. Feels like an endurance test for what should be such a simple fix. Anyway, really appreciate your help and suggestions.

Feel free to keep posting your progress and queries. There are quite a few regular posters around.

You may find the ovo moderators post a reply to this thread tomorrow. They can't access your account but often sign post useful information. 

Good luck! 

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