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Why has my final bill charged me beyond my move-out date?

I moved out of my house recently, I provided final meter readings on line and rang and spoke to a OVO employee to confirm that we moved out on the date of the final meter readings. Why does my final bill include several days after the date of moving?

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Hi Jeffus,

Thanks for this. I’ve just sent yet another email to complaints and copied in Raman’s team, in the hope that someone will respond. I hadn’t thought about ringing the collections team, so thanks for that suggestion, which I will do tomorrow. It’s exhausting dealing with this company. Feels like an endurance test for what should be such a simple fix. Anyway, really appreciate your help and suggestions.

Jeffus
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Userlevel 7
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Hi Jeffus,

Thanks for this. I’ve just sent yet another email to complaints and copied in Raman’s team, in the hope that someone will respond. I hadn’t thought about ringing the collections team, so thanks for that suggestion, which I will do tomorrow. It’s exhausting dealing with this company. Feels like an endurance test for what should be such a simple fix. Anyway, really appreciate your help and suggestions.

Feel free to keep posting your progress and queries. There are quite a few regular posters around.

You may find the ovo moderators post a reply to this thread tomorrow. They can't access your account but often sign post useful information. 

Good luck! 

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