I’ve been with BOOST / OVO for years, first as pre-payment, then on credit.
A couple of years ago, when I asked for the meter to be changed from Prepay to Credit, I was told it was not a problem, but the new account would now be an OVO account.
The switch happened, and my Smart Meter changed to Credit mode as I expected. Everything just worked, smooth as silk !.
So smooth, I totally forgot about it. I wasn’t asked for a new DD, the payments were still going to BOOST, and that’s how it has been for the last two years. The latest DD was on 4th Dec.
Last month I decided to switch to a new supplier for electricity. This is the same supplier we already get our gas from.
I contacted the new supplier, and it all went through OK. Switchover date was set for 24th Nov.
24th arrived, and went, and my supply just carried on. I viewed my dual fuel account on the web, and it showed the electricty switchover as ‘in progress’.
I phoned new supplier, who said to wait, as it might take a few days to show up. It still showed ‘in progress’ last week, so I phoned again, and was told they would look into it.
This morning, Sat 9th Dec, at exactly 09:00, our power went off.
Saturday morning is not a good time to contact suppliers. I set my wife to contact the new supplier, and I tried to contact BOOST/OVO. I got through first, and found that BOOST/OVO had the ability to turn me back on. The lady I spoke to did that, but was unable to tell me why I’d been cut off. I will wait till Monday before I dig into this further.
Cutting off power with no notice is not good !. Luckily we were at home today, if this had been next Saturday we would have been out all day, only coming home at about 8pm to a cold dark house. We are on the PSR, but that didn’t seem to matter.
Sorry for this to be such a long post, but I wanted to show the full story. I would not be posting here we had been given notice, because then it would have been our fault.
[ Edit 13:06 - Removed a lot of whitespace ]
