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Ashleigh65
Rank 1
December 24, 2018
Solved

Moving into new house, how do I set up my account?

  • December 24, 2018
  • 105 replies
  • 11458 views
Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?
Best answer by Nancy_OVO

Updated on 14/07/25 by Ben_OVO

 

Welcome to OVO and your new home!

 

Great that you’ve already found how to set-up an account with us, as we’re currently supplying the energy there. Even if you’re planning on switching suppliers, we’ll need a temporary account created in order to cover the period before your switch. When we create your account we’ll check the date you moved in and the meter readings on this date (unless you’ve got a smart meter) and create you an account starting from this point. 

 

The suggested Direct Debit amount for your new account is based on average energy usage we’ve seen in your home previously. This gives us a good starting point to work out what you’re likely to use but obviously if you are using less, you’ll only pay for what you use. We’ll monitor your usage and carry out a ‘Direct Debit Check-In’ every 3 months, after we’ve got an idea of your actual usage. If you’re really not sure about the suggested amount, reach out to our Support Team who can discuss a more suitable monthly payment amount.

 

The easiest way to keep an eye on your usage and suggested Direct Debit amount is by logging in to your online account or downloading our app (available for iOS and Android)

 

There’s more tips on how to manage your energy account when you move home on this great guide, and other moving house advice on this handy checklist. 

 

Good luck with the unpacking. :thumbsup:

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

105 replies

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N
Newcomer
Novo
Newcomer
January 4, 2023

Hi. I moved into a rented property this week. My estate agent said the energy provider was SSE and said I could register with OVO. I've set up a direct debit for my new flat but in order for OVO to get the meter correct they want to check their meter numbers against an old bill, however, I don't have an old bill. The estate agent isn't bothered either.

 

Any advice?

 

Thanks

 

BPLightlog
Super User
BPLightlogSuper User
Super User
January 4, 2023

Hi @Novo you normally need to switch to set up a new account .. although perhaps you’ve already done that?
https://switch.ovoenergy.com/

There is a link to check who supplies the property - don’t know if that will help

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    N
    Newcomer
    Novo
    Newcomer
    January 4, 2023

    Many thanks for link. Got the electricity meter now, time to hunt down the gas!

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 4, 2023

      I can help with that! Try https://findmysupplier.energy . :)

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        D
        Newcomer
        Dr. Seemi
        Newcomer
        February 1, 2023

        Hello everyone, I have moved in today to my new rented flat. I called OVO today to create my new account but they said that my account cannot be created as the existing account needs to be cancelled first. My letting agent later informed me that perhaps “Help the move” haven’t informed OVO about this and this might be done in couple of days. Should I wait for this or should I get in touch with “Help the move” to expediate the process?

        Second question is that my letting agent doesn’t know what kind of smart meter is installed at the property. Since I have moved here from overseas, I wasn’t sure either. With little research, I think it’s SMETS2. Today the meter has moved almost 5 units and says “Credit Mode Bal 4.50 (in the morning it was around 2.5) . Is this a post pay meter or prepaid?

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        February 1, 2023

        Hi @Dr. Seemi 

        I answer to one of your questions, you can use this tool to see if you have a SMETS2 meter.

        https://smartmetercheck.citizensadvice.org.uk/

         

        D
        Newcomer
        Dr. Seemi
        Newcomer
        February 1, 2023

        Thanks. Any idea what does “Credit Mode Bal 4.5” means?

        R
        Newcomer
        Riteshkush
        Newcomer
        May 5, 2023

        Hi all, it been one month i landed on United Kingdom and got welcome kit letter from ovo energy.

        While setup ovo account with provided account no. I am getting error "something went wrong" . 

        Also i connect with Ovo support team on call and they mention it's website issue and will resolve in 1 week but still i am not able to create account.

        Kindly help me out .

        L
        Newcomer
        laurenwilletts
        Newcomer
        May 8, 2023

        I have recently moved in to a rental that is already supplied by OVO. I have never been a customer before so have tried to set up an account.

         I have received a link to activate said account and a page shows up asking me to input more details. One of the required details is ‘OVO account number’. Obviously I do not have an account number, I am trying to set up an account as a new customer?

        I have no way of contacting the previous tenant and the landlord will not ask or this on my behalf. There has been no letters left behind and the emails I have received do not include an account number, although OVO states that every email does include this?? I cannot get in contact with anyone at OVO and cannot set up my account without this number according to the website. 

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        May 8, 2023

        Hi @laurenwilletts and welcome to this customer forum. 
        You will need to set up another account as you can’t simply take over the previous one. 
        Being bank holiday they are not there today but you may need to get in touch with customer support. 
        This post might help

         

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        Show more replies
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        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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