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Ashleigh65
Rank 1
December 24, 2018
Solved

Moving into new house, how do I set up my account?

  • December 24, 2018
  • 105 replies
  • 11458 views
Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?
Best answer by Nancy_OVO

Updated on 14/07/25 by Ben_OVO

 

Welcome to OVO and your new home!

 

Great that you’ve already found how to set-up an account with us, as we’re currently supplying the energy there. Even if you’re planning on switching suppliers, we’ll need a temporary account created in order to cover the period before your switch. When we create your account we’ll check the date you moved in and the meter readings on this date (unless you’ve got a smart meter) and create you an account starting from this point. 

 

The suggested Direct Debit amount for your new account is based on average energy usage we’ve seen in your home previously. This gives us a good starting point to work out what you’re likely to use but obviously if you are using less, you’ll only pay for what you use. We’ll monitor your usage and carry out a ‘Direct Debit Check-In’ every 3 months, after we’ve got an idea of your actual usage. If you’re really not sure about the suggested amount, reach out to our Support Team who can discuss a more suitable monthly payment amount.

 

The easiest way to keep an eye on your usage and suggested Direct Debit amount is by logging in to your online account or downloading our app (available for iOS and Android)

 

There’s more tips on how to manage your energy account when you move home on this great guide, and other moving house advice on this handy checklist. 

 

Good luck with the unpacking. :thumbsup:

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

105 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
December 15, 2022

I’d give it a couple of weeks before setting up online services. :)

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A
Newcomer
afletcher
Newcomer
December 21, 2022

We moved in to our home mid October and 3 months later OVO have still not registered us. We have called over 20 times, sent multiple emails, complained, ect. I finally wrote to the Ombudsman to complain about their service. We are unable to pay our bill as they cannot link us with the property. Constantly get told ‘ there is an error we need to move you to the home switch team who will get in contact in 5 worksing days’ and STILL NOTHING. We cant even move providers without being set up first.

 

Any one else had this issue and managed to get set up? I hate ovo. 

M.isterW
Rank 6
M.isterW
Rank 6
December 21, 2022

Apologies if this is a stupid question but have you tried going via this website https://switch.ovoenergy.com/

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
A
Newcomer
afletcher
Newcomer
December 21, 2022

yes. That was our first port of call and when we tried to register it told us that they could not register us online and we had to call. have spent over 20 hours on the phone with ovo so far and no one can help. We just want to pay our bill and then move on from them but they cant even register us as new customers! 

M.isterW
Rank 6
M.isterW
Rank 6
December 21, 2022

Has the ombudsman responded to your complaint?

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
A
Newcomer
afletcher
Newcomer
December 21, 2022

not yet. We are so fed up. 

M.isterW
Rank 6
M.isterW
Rank 6
December 21, 2022

I think all you can do is wait for the ombudsman process to complete. While I appreciate that it's annoying, and there's no reason for OVO to not have sorted it out, there's no need to worry as there should be no financial impact.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
C
Newcomer
che wai
Newcomer
December 31, 2022

Hi, I’m going to move in a house in 1 Jan 2023 and want to change other energy supplier which I don’t  know the name to OVO.

When I selected OVO plan and filled in all information included bank account, The system showed some wrong and no any reply. I do not how to do next. I’m new to UK from other country.

  I have not any previous tenant information about electric bill.

Can anyone help to solve this problem?

M.isterW
Rank 6
M.isterW
Rank 6
December 31, 2022

When you move into a new property you need to register with the existing energy provider first. You can't do this until you've moved in and have your opening meter readings. When your account is set up you can then start the process of swapping to a different provider.

1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    December 31, 2022

    @che wai if you don’t know the current supplier you can search here (Ofgem)

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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      OVO (S) Gas Limited is part of OVO Group Ltd