I am trying to sign up to the online fix sept deal but I keep getting bounced back to the first page and have to renter y details.
I have rung Ovo who say the deal is only available online after 90 minutes on the phone, the chat bot is useless for this and I have asked they report it to their technical team-still on hold as I write this.
Any help from Ovo out there?
Hi
Are you a NEW or EXISTING customer?
Hi, a new customer
Ok, and you’re definitely heading to https://switch.ovoenergy.com right?
I’m a Forum Volunteer so I can’t do much myself as I don’t have systems access, but make sure you’re going the right way.
Hi
I’m a NEW member
Yes I am
Ok, bear with me - just gonna play with the tool myself to see if it’s working for me.
Back soon!
Ok, the team thinks it’s a case of massive call volumes overloading half the systems.
Have a chat with them via https://ovoenergy.com/help to use Live Chat and they’ll try to assist. When the bot asks what you’re after, use the keyword Agent to bypass it and you’ll get through to a human.
Please be aware that thanks to Martin Lewis, wait times are higher than normal, so you might want to wait a couple of days first before trying again.
Thank you so much, I will do that now
No worries. I’m here if you need me - just reply back to this thread and I’ll swing by again.
Just tried it and I’m no 256 in the queue. Clearly bad timing on my side for coming out of contract now. Thanks for your help, really appreciate it
Ahh yeah, that’s unlucky. I think it’s a case of the entire country jamming up every supplier with switch requests, meter readings and trying to get in touch all at once.
I think it’ll calm down over the next few days so try again later in the week. I keep in touch with OVO’s teams constantly and they were just telling me they barely have time to breathe at the moment before the phones blow up again!
Hi
I’m sorry to hear this.
It seems our forum volunteer has given some good advice here already.
Did you manage to get this sorted in the end?
No unfortunstely not. I spent nearly 4hours on this yesterday. Eventually someone took my details online and said they would sort it out today but nothing has happened
Hi
I’m sorry to hear this.
Could you please try to do it again online and let me know if you’re still getting the same issue.
Unfortunately, this isn’t something we’d be able to do via the forum as we don’t have access to your accounts here. Verbal consent would also be needed for any tariff changes.
If this still isn’t working, it may be worth getting back in touch with the team to get an update on this.
Thank you, I tried yesterday and today but still nothing
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