My Smart Meter installation failed. I.e. did not work according to the installing engineer. He reinstated our old Economy Seven meter set up. That was all a waste of his time and Ovo’s money.
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Hey
I’m sorry to hear that the meter installation failed. Did the engineer give you any indication why the meter replacement failed? There could be a few possible reasons such as communication issues where the meter can’t join the network and therefore wouldn’t function properly. Are you a THTC or RTS customer that’s moving from one of those meters to a new smart meter? Apologies for all the questions just trying to get a better understanding of your circumstances.
If you could share some photo’s of your meter setup that would really help us understand what setup you have and how best to try and help you.
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