Live in Aberdeenshire and can not get smart meter to connect tried several times. If I put a CTi whip multiband antenna in would this work and where best to install in attic or on roof. I get no help from OVO when phone to ask this as you just get to speak to customer service and if it’s not on their script …..
Best answer by Emmanuelle_OVO
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Hi
This kind of question is often a bit beyond what the Support Team are trained on as it’s somewhat advanced tech stuff. However, it’s something this forum excels at - especially with Forum Volunteers such as myself.
I’m afraid not. Smart Meters in your area (based on what you’ve said) run on the Long-Range Radio based Arqiva WAN. The only known fix is for Arqiva to build out more infrastructure in Scotland.
The only other known workaround is a giant cabinet full of gadgets hooked up to a giant aerial on the roof, but that probably costs well over £50,000 like the one at OVO’s Bristol HQ. It’s not a practical solution for production use though unfortunately.
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Hi
Yes I know one across the road has one but I think it took some time to get it up and running.
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Yes I know one across the road has one but I think it took some time to get it up and running.
Hi
Do you know what needed to be done to get it working?
Did the energy supplier/DNO fit an aerial for example?
Are they also with OVO?
Can you run this check to see what it says
https://smartmetercheck.citizensadvice.org.uk/
Also to try and rule out if it is an ovo issue, if you haven't already try one of the 3rd party apps
They can only see a subset of data that ovo can see on meters but it is a useful check
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AFAIK external aerials can’t be fitted to Comms Hubs in the Northern Territory
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AFAIK external aerials can’t be fitted to Comms Hubs in the Northern Territory
Yep that is my understanding so be interesting to find out what was done if anything
Hey
Welcome to the OVO Online Community,
Great to hear your keen to get a smart meter installed, but I'm sorry you’ve hit some road bumps.
Jeffus has asked some interesting questions here, once we find out a bit more I can ask one of our smart meter experts who may be able to offer some helpful advice 😊
Hi
Do you know what needed to be done to get it working?
Did the energy supplier/DNO fit an aerial for example?
Are they also with OVO?
Can you run this check to see what it says
https://smartmetercheck.citizensadvice.org.uk/
Also to try and rule out if it is an ovo issue, if you haven't already try one of the 3rd party apps
They can only see a subset of data that ovo can see on meters but it is a useful check
Hey
Have you made any progress with this?
Jeffus has asked some interesting questions here, once we find out a bit more I can ask one of our smart meter experts who may be able to offer some helpful advice 😊
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