Hi ​@LJ2024 ,

This should be possible. Let me grab ​@Emmanuelle_OVO real quick to get this checked.

Back shortly!

Let me also give ​@Chris_OVO a nudge too, just to be sure!

Thank you ​@Blastoise186 

Hey ​@LJ2024 

The support team will need to get in touch with the operations team for new connections. Please see advice on the below topic:

OVO Energy can now take on new connections. Some details of what to do is below:

Is a new connection needed?

If you have a supply number already (MPAN for electricity, MPAN for gas) and a meter attached, you already have a new connection and you can switch via the normal way online (when available).
 

Are you a domestic customer?

• Are you a domestic customer who will be living at the property
  • If no: we can only offer a new connection to domestic customers who'll be living at the property. 
  • If yes: continue to the next section below

Request a new connection

1. We’ll need to have a check that you have the supporting infrastructure in place (as we'll only be joining the meter to the connections):
   • Electricity: cabling from the mains should already be on site
   • Gas: pipework from the gas main in the street should be on site
2. If the main connections are available, our Support team can request a new connection from our operations team.

What you should know

• We'll complete a few checks and confirm the date for an engineer visit
  • Please look out for this and contact us if the date isn't suitable
• If we arrive and can't complete the new connection, we'll let you know why and next steps needed to resolve the issue
• We'll install smart meters by default, and they'll be in pay monthly (credit/PAYM) setting
• If you want a prepayment (PAYG) meter, we'll:
  • Install as pay monthly first
  • Check the meters are working correctly (so we don't leave you without supply)
  • Switch them to a PAYG tariff and account

Add any debt accrued in the PAYM setting, set at a repayment rate aligned with our current processes

If you aren’t having any luck on the phone it might be worth contacting the team via webchat. You can send them a link to this topic. 
 

Our Support team’s web messaging and WhatsApp opening hours are:

• 8am - 6pm Monday to Friday 

• 9am - 2pm on Saturdays
   

Hi Emmanuelle@OvO

Thank you for your help.

this appears to be only for the individual that already have a live supply.

i just need to register this site and All of the MPANS and learn of the call off for electric meters, so I can give it to the site manager to call off when the site is live.

is there a developer services email that i could possibly contact.

any help is gratefully received.

If it won’t let you switch online, my advice would be to contact the support team & get them to raise this to our new connections team. They can then look into it for you. 
 

Our Support team’s web messaging and WhatsApp opening hours are:

• 8am - 6pm Monday to Friday 

• 9am - 2pm on Saturdays

Hi Emmanuelle@OvO,

Thank you for this but i sadly dont want to switch a property i just want to register 32 individual property MPAN numbers for a site we are currently developing, and all of the website addresses just tell me about if i want to change to OvO from my current supplier.

i have tried the customer services team and they tell me the same as the website, so was just hoping there was a developer email or contact i could hopefully discuss this with.

kindest regards

Lee-Jay