recently received an IHD from OVO, and it worked for about a day before stopping. After I contacted OVO, they said there might be an issue with the device and sent me a replacement. The new one didn’t work at first, but I left it plugged in for 2 days, and after about an hour, it started working again. However, after I unplugged and replugged it to properly arrange the wires, it started showing the "Not Commissioned" message again. (I don’t remember if I did the same thing with the first one.)

am I not supposed to unplug it? My smart meter has the SW, WAN, and HAN lights blinking every 5 seconds, but the MESH and GAS lights aren’t showing anything (I don’t have gas). Does anyone know what might be going on?