Monitor not connecting

  • 5 November 2023
  • 6 replies
  • 114 views
A
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Hi All,

I noticed my monitor isn't connecting to the meter, I have tried moving it closer but it still shows an  X on the display. do I need to phone contact support?

 

Thanks 

 

Anthony

6 replies

Blastoise186
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Userlevel 7
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Nope! Show us photos of everything and we’ll see what we can recommend.

Securing energy by zapping security bugs... For that is The Blastoise Way!
A
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Hi, as requested please find the pictures attached.

 

regards

 

Anthony

Blastoise186
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Userlevel 7
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Thanks!

I see you have a Geo IHD. Please grab me all the status codes you see in the System Status menu for each item - if you select them, it’ll show you the code. I can use that to diagnose the issue at hand.

Securing energy by zapping security bugs... For that is The Blastoise Way!
A
Rank

  Hi Blastoise186

System status not connected to meter network: code 22-0

Electrical meter connected to meter but not receiving a meter data: code 28-2

Gas meter connected to meter but not receiving a meter data: code 29-2

 

Hope that helps.

 

Cheers

 

A

Blastoise186
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Userlevel 7
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Got it, thanks.

My diagnosis goes two ways. Either the IHD isn’t properly paired, or the Comms Hub isn’t working properly. The 22-0 code is the one that gave it away. Please tell me what the five lights on the Comms Hub are doing - SW, WAN, MESH, HAN and GAS.

Securing energy by zapping security bugs... For that is The Blastoise Way!
A
Rank

Hi Blastoise

 

Thanks for your reply, four are flashing except the MESH led.

hope that helps?

 

regards

A

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