Failed smart meter installation, what next?

You can request a freeze by calling 0330 303 5063. It can last for up to three months.

You can also go via the Collections Team on 0800 069 9831.

been onto the collections team not realy any help

Your other options are https://ovoenergy.com/feedback or just wait for the next three monthly review cycle to run, at which point your payments will be reviewed again.

Don’t forget that it’s deliberate to have a credit in the account at this time of year, @taxijim33. For fixed tariff customers, the aim is to get you to your contract end date at £0, for variable customers, it’s 12 months ahead with a £0 target. So with very high usage being typical over the winter months of November, December, January, February, it’s necessary to have credit at this point, to keep that £0 target in reach. See how this is worked out here:

i know that but i already told ovo my house will be empty for the 1st 3 months of 2023 so by april 2023 my credit will be about £1000.00 but ovo do not listen to what the customer tells them

Did you speak to the Collections Team on 0800 069 9831?

If you are on the variable rate plan you can simply ask the team to return your credit.

If you are on a fixed rate you have to leave one month direct debit credit.

have been in contact with collections team no joy am on fix and have almost 3 months direct debit  in credit

Did you want to have a refund to just leave one month’s credit in the account @taxijim33 ? If you do, and there isn’t some factor not yet mentioned, I can’t understand why the Collections team weren’t able to assist with this. 

If you want this done leave a quick reply and I’ll get the Forum_Support team to take some details via a private message and we’ll get the refunded sorted. As mentioned if there’s something affecting the account that we don’t yet know about, it may not be possible. 

Tim

my issue started when my direct debit was increased and my point was that there was no reason for you to increase it as i was so much in credit i want to be in credit but would like to do it my way no forced by an increase in my direct debit payment  

@taxijim33 

You can also ask the collections Team to freeze your direct debit at lower level for 3 months while you are away. 

You will still have standing charges and VAT to pay when your house is empty. Am curious. Will you turn off everything like the fridge etc? Will you have any heating on to stop anything freezing?