Engineer no show

  • 15 March 2023
  • 2 replies

For the third time my appointment to have an engineer fix my, not so smart, non functioning gas meter has resulted in a no show.  No phone call or email.  Given this meter has not functioned properly since it was installed in February 2022, and the second occasion in a row where this contractor has failed to show up, I’m debating whether it’s even worth complaining.  I’m seriously annoyed that this company values their time over mine, the customer.  

2 replies

Userlevel 7
Badge +1

Make sure you put in for compensation for any missing appointments

£30 for each one.

Then another £30 for each one if the payment is not made within 10 days of the appointment

Given the phones etc seem to be busy i would simply ask via a complaint which can be done via email so hopefully simple

Userlevel 7

So sorry to hear about this, @Scotia121. You’re not the first one this week to call it out, so I’m wondering if this is a wider issue. Of course there are unexpected events which can prevent an engineer sticking to their schedule, but these should be rare and you should be notified...


As Jeffus has mentioned, you’re owed £30 compensation if you weren’t given at least 24 hours notice of the cancellation. If that isn’t sent within 10 working days it gets doubled. This should happen automatically, you don’t need to request it. Worst case scenario is you get twice the compensation. Of course if you wanted to rebook or find out why the engineer failed, our Support team can help.