Howdy @HiggyWiggy ,

Sounds like it’s not commissioned properly. Could you run it through this tool and tell me what errors or warnings you get?

https://homebrew.n3rgy.com

Thanks!

It is not my meter but it would appear the engineer left without finishing his job!

You seem to be right Blastoise186

Thank you!!!

‘Commissioning’ a smart meter allows the meter to link up to the network and begin sending the readings to us automatically. The engineer should commission the smart meters during your installation but occasionally this might not be possible, so a follow up visit may be required.

How to check whether your meters are commissioned?

You can check whether your Secure S1 Smart meter is commissioned by following the steps below:

• Press '0' on the meter's keypad. (This applies for both the electricity and gas.)
• If a meter has been commissioned correctly, the meter display will begin to cycle through various screens; starting with the date and time.
• If a meter has not been commissioned, displayed on the screen will be 'COMMISSION - YES OR NO'. (This will be abbreviated.)

On an Aclara S2 meter, check the meter is commissioned by checking the electricity smart meter communications hub (at the top of the meter). If the HAN light is not flashing, this suggests that it hasn’t been commissioned. Further to this, on the screen itself, a commissioned meter would have a signal bar and "HAN" written on it to indicate connection.

Non-commissioned Meter(s)

If you notice your meter is not sending us readings or may not have been commissioned, complete the smart meter health check form online and the results will go straight to the right team. You can find out more about the smart meter health checks in these helpful guides: 

Second generation (S2) Aclara smart meter health check (SMHC)

First generation (S1) Secure smart meter health check (SMHC)