Today our smart meters were read by Morrisons. Ever since they are blank, but we still have supply. I've tried chatting to OVO and they are as much help as a chocolate teapot
Does anyone know how we can get the data back please? We've tried pushing the buttons, but to no avail.
Sorry if my question is not allowed.
Hi
What data are you trying to get back?
A picture of the meter(s) would help begin the process
Hey
Sorry to hear this. Are you referring to the in home display or the meters themselves?
This topic explains how to take a manual reading:
If your smart meter screen isn’t ‘waking up’ when you press the appropriate buttons & you think it may be faulty our support team can arrange a meter exchange:
These topics might also be helpful:
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