Hello
Like most people in this forum, I've recently started having issues with my Ford MachE using charge anytime.
I seen on another thread we're hopeful to have an update today, can anyone confirm if we've a resolution.
Ill simply have no other option but to leave and join one of the company's offering a discounted EV
Best answer by Shads_OVO
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+1
The update has been requested from the team - it’ll be posted ASAP.
Worth noting that this issue affects ALL Smart Charging providers that used FordPass. You WILL NOT escape this issue simply by leaving OVO.
Thanks, do you know what the update is?
I have 2 friends both with Mach Es, and they've moved to a discounted between midnight and 05.00AM. Thats a way round itp
Same here.... it looks like some other suppliers already reached agreement with Ford
No other choice but to move if not resolved quickly, not prepared to pay premium charging rate when others offer EV low figures.
+1
The Forum Moderators are chasing that up as I type this. Please wait for them to swing by.
Hi
We were expecting an update from Ford yesterday, but unfortunately, they had to push this back while they carry out their investigation. We know this will be disappointing to hear – we’re doing everything in our power to help Ford find a fix. We really value you as a customer and want to thank you for bearing with us. As a goodwill gesture, we’re going to credit all affected OVO customers’ accounts with £25 by the end of April. You’ll need to be on supply with OVO to get this payment. We’ll let you know once it’s been added. We'll be in touch as soon as we have an update from Ford about whether you’ll be able to access Charge Anytime again.
Thanks,
The OVO Team
Thats great and much appreciated, but just to give you an idea on where Im at…
By car battery is roughly 70kw, to 'fill' it up it will cost..
£4.90 on the agreed 0. 07pence or £18.90 at 0.27pence, so on a single charge, Im currently approx £12 out of pocket.
On average I charge roughly twice at home per month, meaning the £25 gwg will only be sufficient for a single average month.
Are you hoping to have this resolved within this 1 month?
As I've said in a previous post, the other 'offpeak' tariffs don't have this issue as the car can be programmed to start/stop charging at these hours.
+1
But most of those off-peak tariffs e.g. Economy 7 will cost more than the standard rates at all other times, eroding potential savings. And I suspect none of them can do 7p/kWh rates either...
Hi
Sadly, there is no guarantee that this will be fixed in a month as we are currently at the mercy of Ford. The team is working hard with Ford to agree on a solution that will fix this moving forward.
The team has recognised how this continues to impact customers, and the £25 goodwill payment is a way for us to acknowledge the inconvenience this is causing. We hope to have another update shortly and will continue to update the Forum when these are available. We appreciate your patience, and I hope we can resolve this soon.
Thanks Christopher. Ive a thought, if Ford are working on it and you agree we should be compensated, then why not agree to back charge/credit any EV charge back onto the anytime connect once Ford have resolved the issue?
That way, Im happy to patiently wait.
+1
That’s what OVO wants to do. If they can get the charging data, they’ll attempt to backpay you the credits in bulk.
This would be perfect
Hi
We appreciate how patient you and the other affected members have been through this issue. As
Thank you both
Hello,
Is there any furtjer update?
In the short term can we you not offer reduced rates at specific times? I.e offpeak between 02:00-06:00 that alone would really help?
TIA
Hi
Had the same issue numerous times over the last month.
Spoke to Ford today and they said that I should delete the OVO app and not use it. Spoke to OVO and they said that could I hang on as they try to get an agreement with Ford.
This is unbelievably frustrating, I’m considering moving supplier to resolve this as Octopus has an agreement with Ford
+1
The Octopus integration with Ford is also dead at the moment - moving there won’t speed up your fix. You’d also run the risk of OVO being unable to backpay you the credits - there’s an intention to do that if they’re able to but you’d need to still be on-supply with OVO to guarantee getting them.
Ford nuked literally ALL Smart Charging with absolutely everyone. This isn’t OVO specific.
Hi
I’m really sorry about any inconvenience caused. At the moment the team are working with Ford to get this resolved. We’d be back with an update on this as soon as we have one.
The Octopus integration with Ford is also dead at the moment - moving there won’t speed up your fix. You’d also run the risk of OVO being unable to backpay you the credits - there’s an intention to do that if they’re able to but you’d need to still be on-supply with OVO to guarantee getting them.
Ford nuked literally ALL Smart Charging with absolutely everyone. This isn’t OVO specific.
Sorry, but can you show proof that Octopus is not working? I contacted Ford 3 days ago and the adviser stated that Octopus is now fixed and that they are the only U.K. provider with a contract.
Ford SPECIFICALLY advised me to consider changing suppliers to Octopus as they had no time scales on when an agreement with OVO would be made.
Either the employed Ford representative on the phone is lying, or you are hugely ill informed…
+1
I have industry contacts who told me this information, as well as other customers telling me privately. Other than that, just go look at the complaints on the Octopus forum. Folks who monitor it for me have informed me that it’s riddled with still active complaints.
I’ve actually advised Ford to stop saying that Octopus is the only one that works and that everyone else is banned as well. My suggested strategy is ultimately superior because it’ll keep everyone happy. Word on the street is that Ford is already considering it.
The other trick is I have a more powerful ability to extract the actual information than you do.
In this world, it’s not what you know - it’s who you know that really counts.
Just to let everyone know, Ive now been in touch with Ford technical support team, and they've confirmed Ford has no intention of updating FordPass to allow any third party apps to control it and don't anticipate this changing due security.
They also claim to have told Ovo this..…
Therefore unless Ovo can offer something immediate, Eon ar offering 7 hours offpeak (Midnight till 07.00) at 6.9p per Kw.
+1
As it so happens, I have a contact at Ford now - I can use him to get the latest info properly. To me, it sounds like you got bad info.
This… May take some time...
As it so happens, I have a contact at Ford now - I can use him to get the latest info properly. To me, it sounds like you got bad info.
This… May take some time...
Be great to hear what you contact has to say out of the 3 people Ive spoken with, the first and second didnt know of any issue and advised its probably a authentication problem until I explain whats been going on, they got me on with a specialist who was very knowledgeable about the situation.
+1
The power of my username is often all it takes to attract attention and trust. The only time I’ve spoken to Ford so far, I got tons of useful info and managed to seed some pretty good suggestions that went direct to management - and it only took one agent to do so, who is now my contact, so to speak.
Many companies I’ve done stuff with recognise how powerful my assistance can be and that I have the ability to make or break the brand reputation of such places. It’s a power I use for good rather than evil, for obvious reasons. Ford seems to have realised that giving me useful info which allows for contact deflection results in a better experience for everyone. I think that’s why my contact was so keen to answer the questions I had.
It is, however, worth noting that the magic tricks I use only work for me. It requires a very special custom blend of skills, techniques and experience that are impossible for me to teach to anyone else and if done wrong, it can really, really mess up your day. When done right however, it can be a gamechanger and can literally turn certain tricky situations around rapidly.
It does prove useful on the Forum though! You’ll be amazed at how well it works. :)
Work your magic and keep us updated.
Im probably only likely to wait a further month before changing
Just to let everyone know, Ive now been in touch with Ford technical support team, and they've confirmed Ford has no intention of updating FordPass to allow any third party apps to control it and don't anticipate this changing due security.
They also claim to have told Ovo this..…
Therefore unless Ovo can offer something immediate, Eon ar offering 7 hours offpeak (Midnight till 07.00) at 6.9p per Kw.
Peak Rate is pretty steep though
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