Hi ​@Andrew Burton ,

Online Services such as MyOVO are NOT available for PAYG Customers - those tools only work for Pay Monthly. Please use https://ovoenergypayments.paypoint.com and the OVO Energy Top-Up app instead.

If you desire having an online account, you’ll need to call 0330 175 9669 and ask to be migrated to Pay Monthly.

That's interesting. Any idea how those in a shared rental property with a smart meter in prepayment mode would manage. Wouldnt they each have to have an online account to be able to remotely top up the meter when it was their turn to top it up?

Not recommended TBH, you’ll just cause yourselves more problems.

Generally, you’re probably better off migrating to Pay Monthly, putting ONE person in charge of the account and have them pay the bills to the supplier. How you split things up beyond that is a matter you’ll need to discuss between yourselves. Only the named person should have access to the online account - no-one else.

If you REALLY want to, you can add the others as Financially Liable Secondary Contacts on the account, but doing so means OVO can chase ALL OF YOU if you fail to pay. We - as the OVO Forum - do not recommend this setup however.

Up to you.

Shouldn’t this be possible, and probably workable, in just the same way as for a poster we saw recently who wanted his mother to be able to top up her meter and see her balance while she was away from home? I don’t suppose OVO cares who pays, so long as somebody does. The question of who pays if a debt is incurred can always arise, so that’s the situation to be decided (in advance, of course) between housemates. It’s not clear from your response whether anyone (e.g. housemates) can set up a PayPoint account with the same PAN, so they could all top up whenever and indeed see what the balance is. 

How do I migrate to a 'pay monthly'?

The property just has an older prepayment meter in (one that is topped up via a plug-in USB stick).  Do I just ask OVO to change the meter to a credit meter.

If it’s an old (AKA Traditional) PAYG meter then yes it will need to be replaced with a new Smart Meter.
It’s probably nearing it’s expiry date and so time that it was replaced anyway.

(New smart meters can be easily changed between PAYG and pay monthly without having to physically change the meter, it can be done remotely by sending the meter a signal with a set of commands).

This is a year old but the advice was updated last month: