Why has my usage data from my smart meter not updated on my online account for two days?

Hey @Gingernut49,

I’m really sorry to hear this, it sounds like a very frustrating situation.

We do offer Economy 7 plans, but you’d need to have an Economy 7 meter as OVO can’t change the functionality from single to dual rate. 

When you contacted Support did they give a timeframe of when it would be fixed or say they’d raised a tech issue. 

I’d advise sending them screenshot’s if you haven’t already so that our tech team can see what you’re seeing on the Online Account.

Hi

I’d suggest signing up for one of the 3rd party authorised users of DCC eg the Bright app (Hildebrand) or Loop Energy. They’re smartphone only, not web page.

They update the half-hourly energy usage data every few hours, so you can see what’s happening today without waiting until the following day (which is all that Ovo, Octopus et al. will show).

Loop Energy will also try and interpret your usage as heating, standby, etc. but to be honest, when they only have 30 minute resolution on usage, that’s a pretty hopeless task - hence (I think) the misinterpretation of your data.

Like Energy Insights, this is using “Artificial Intelligence” (aka “Machine Learning”) which is certainly artificial, but it isn’t intelligence in any real sense. It’s statistical analysis, often implemented by people who don’t really understand statistics. and it’s certainly not magic.

Good luck

Simon

Ah sorry to say Loop won’t work either. I’ve had that problem in the past, but am now at a different address with a SMETS2 meter…

Also, I joined around the same time and was very happy with Ovo, but switched away almost a year ago. I have to say, my mental health improved markedly when I wasn’t seeing the tales of woe on this forum so frequently. (I still visit occasionally, out of curiosity, but am entirely content to stay away.) The other thing I noticed is that my previous obsession with understanding smart meter data seemed to evaporate on switching away - I found the simple transparency of dealings with my new supplier did wonders for my levels of trust. I didn’t need to care any more.

With apologies for straying off topic.

Chipping in here to say I have the same problem, I think:
  

I lost the daily readings for a few days, but they mysteriously reappeared. There’s still no sign of the granular readings; this is all I see for the days since 8 Ocober:
  
 

Trying - very.
  

Hi @Gingernut49 are you seeing daily smart readings on the readings page? 

https://account.ovoenergy.com/meter-readings/history/electricity

Best looking at the website rather than app. Should say Smart next to each reading. 

Thank you. That's interesting, especially if the upgrade can happen remotely.

That is good. At least it means your bills are not being estimated. That is always the risk when looking at the usage page as you can't see if the readings are smart or estimated.

I had a smart meter fitted on 5th January 2023, all my useage data is on my IHD, but on the app and on the website the useage data is only there up to 16th January 2023, the 17th January isnt there (not even listed as a day), then from the 18th onwards it all says £0.00, and my most recent bill only gives my useage from 28th December (the start of my billing period) up to the 4th January (the closing meter read the day before I had my smart meter fitted) so I have only been charged for 8 days of electricity. Does anyone know why all this useage data appears to be missing? Thanks

Hey @Matty21,

Welcome to the OVO Online Community,

It can take up to 6 weeks for things to settle down. This similar thread might be helpful to you: