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I have had a none-functioning smart meter since November. OVO have booked three appointments to send an engineer and each time no one has shown up, despite assurances I was a priority and me having phoned a few days beforehand to check the appointment was still booked. How can I ensure one of these elusive creatures actually attends?

Hi @Radoslaw Kowalczyk,

 

I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.

 

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

 

 

Hi @Radoslaw Kowalczyk,

 

I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.

 

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

 

I don't know why this link is provided, since when clicked it shows that the page next to this .."page does not found"🤣🤣 shame...

 

Try this one instead: https://forum.ovoenergy.com/inbox/overview

Apologies @Radoslaw Kowalczyk, the full stop at the end of the sentence would have caused the link to be invalid. Thankfully our forum volunteer Blastoise186 was able to correct this for me.

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