I noticed that I was charged electricity during the 5 days outage as the smart meter sent the same data daily as the last day we had power, so I ended up paying almost £2 a day for a service I did not receive, SSE paid compensation for the inconvenience, and the girl I spoke to seemed to indicate that the compensation also included and payment we would have made for electricity not supplied - this seems wrong and separate issues as this means folks with smart meters paid a daily rate for the electricity they did not receive and those without smart meters didn’t.
seems wrong - OVO must have received tens of thousands from lots of customers for a service not provided - I want to take this up with Ofgem and it is not a fair practice
Best answer by Blastoise186
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