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Why are OVO still taking a Direct Debit, and not refunding me final credit balance when I switched away months ago?

  • 5 October 2020
  • 28 replies
  • 1352 views
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28 replies

A

I have a pay as you go account that I switched from a pay monthly. since the 8th April I've switched energy providers but OVO is still charging me. how can I get this to stop?

Blastoise186
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Userlevel 7
Badge +1

Hi @Anastasia ,

It may take some time for this to be reflected on OVO’s side. The Final Bill should correct this.

If it doesn’t though - https://ovoenergy.com/help is the best place to go.

Securing energy by zapping security bugs... For that is The Blastoise Way!
ChristopherS_OVO
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Userlevel 4
Badge

Hi @Anastasia, 

 

Blastoise has given you the best information for this one. 

 

We have a handy leaving OVO step-by-step guide. This should help answer any questions you may have. If there are any answers you’re unsure of, contact our Support Team above.

 

We’re sorry to see you go, but we wish you all the best with your new supplier! 😊

 

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