Hi @mccord,

I’m sorry to hear this. 

Was your account on our old system? 

This thread might be helpful: 

No idea what system it was on. I do know that it makes it very hard to budget my electricity costs and as I am pensioner (71) I really would like to be able to monitor my bills. I do get a bill every month and have a smart meter but the smart meter isnt really accurate with the bill I recieve through email ( sometimes I dont get a bill through email at all) and the emailed bill is often estimated.

I have contacted you before about this but dispite promises and reassurance nothing has been done.

Can you let me know when I can access my bill useage online. I think 3years plus is long enough to wait.

Thanks

David McCormick

Hi @mccord,

I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.

I’m going to have our Forum_Support team reach out to you so they can help you further with this.

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview