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I’ve been having ongoing issues since our migration from SSE on 20th February. Still getting nowhere and have made 3 phone calls to the customer service team. Made a formal complaint and all they could say was they can’t access my account as it’s still in the migration period. It will take another 10 days for my complaint to be resolved even though my previous complaint (10 days ago) hasn’t been resolved yet. 
 

can you tell me what the complaints procedure is? The guy I spoke to at resolutions was super creepy and told me to go and look after my kids 🙄

It sounds as if you clicked on a link somewhere that started with mailto:. This will usually cause the operating system to start your mail program (in your case, Gmail) and show a fresh new email message with the address already filled in. You may have measures in place to prevent this.

To submit a complaint, send email to complaints@ovoenergy.com, and otherwise be sure to say as much as you can about the problem. You should include your OVO account number, name, address and contact details.

Before sending, check your account profile page. You should send from the email address shown there, because otherwise your message might get lost.

 

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