What are OVO Energy's bank details so I can make a payment?

Hi Tim_OVO

I put my account number, then a comma and then the post code as I’ve never added my post code [Reference: (My Account Number and Post Code): xxxxxxxx, xxx xxx]  into the Display Name box before in internet banking. I do hope I wrote it in the correct way and that this all makes sense. 

I did not add anything else in the Display Name box. 

If in the unfortunate event that my account can’t be located, would the finance team?  reimburse the penny back into my bank account. 

Best Wishes, 

youngeru2

Hello @Blastoise186 

Thank you so much for your wonderful guide as I did not know about it before and it was very well written, detailed and up-to-date. 

As I’m over-worrier, I think I’ll do what you suggested and leave the monies in for now until the newly installed smart meters start sending readings to Ovo like you said. Hopefully the penny will be returned back to me as a bank transaction, in a few weeks from Ovo. 

I clicked on the best answer button quickly as your response just calmed me down so much. 

Many thanks, 

youngeru2 

Hi All, 

I thought it best to give everyone an update. 

The money went in, it just took 2 to 3 working days. 

Thanks everyone for your help, 

youngeru2

I recently sent payment to settle "Last months" Bill.

OVO put my payment into this months account as a "Top up Payment."

Is this a mistake or a move to make me pay again for some reason?

Are you a direct debit customer? OVO use something they call live billing so you can see daily what your energy costs.

Any payment is a payment whatever it’s listed as

Updated on 19/06/2023 by Abby_OVO

 

Great question to ask about making a one-off card payment.

 

The easiest way to transfer a payment is on the ‘Payments’ page of your online account or OVO app (download for Android or iOS). You’ll see the option to ‘Make a card payment’ on this page, which will allow you to enter your card details and make the payment quickly online.

 

If you’d prefer to arrange the payment directly with your bank, here are OVOs bank details:

Bank: BARCLAYS
Account name: OVO ENERGY LTD Receipts
Sort code: 20-00-00
Account number: 83683249

It’s important that you include as a reference your OVO account number and postcode so the payment will end up in the right place.
 

I tried to do this but my account number is too long to future in the reference box. 

I put my name in and the payment was sent,  but it didn't go onto my meter. Can you please help?

Good morning @terrycooper1969 ,

If you’re PAYG, please DO NOT use this process to top-up your meters - it is not the correct one at all as it’s for PAYM only. You’ll need to use the OVO Top-Up app or https://ovoenergypayments.paypoint.com instead. Please contact OVO via Live Chat at https://ovoenergy.com/help or 0330 175 9669 and they’ll arrange a refund.

If you are PAYM, please call 0330 303 5063 or Live Chat at the same link and someone will help you trace the funds.

Either way, in future I would strongly recommend you do card payments or Direct Debit instead of bank transfers - it’s a lot safer.

Hi @terrycooper1969,

It seems our forum volunteer has already given some good advice here. Hope it was helpful.

These threads may also be helpful:

Please let us know if there’s anything further you need help with.

Hi all, thanks for the advice. I really wish they had made it clear that bank transfer payments are not for PAYG customers. 

Weirdly, when I open my ovo app, sometimes it offers me a choice of both card AND transfer payments (both work fine) but occasionally, only card payments are offered. 

Ovo can't help with the payment I sent out as it hasn't shown up on their side. But my bank can't seem to understand that the payment has left my account.  This is going to be a lengthy process,  I think.... 🤔