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Rank 1
trish bradford
Rank 1
January 31, 2019
Solved

What are OVO Energy's bank details so I can make a payment?

  • January 31, 2019
  • 19 replies
  • 16309 views
I would love to pay my bill, but I can not find the bank details any where to use with my online banking and send via BACS. ive been on hold the past few days for over 20 minutes and unable to arrange a call whilst a work.

please some one must know where I can get the information from
Best answer by Tim_OVO

Updated on 22/08/25 by Abby_OVO

Great question to ask about making a one-off card payment.

 

The easiest way to transfer a payment is on the ‘Payments’ page of your online account or OVO app (download for Android or iOS). You’ll see the option to ‘Make a card payment’ on this page, which will allow you to enter your card details and make the payment quickly online.

 

Exact wording may vary


If you’d prefer to arrange the payment directly with your bank, here are OVO’s bank details:

Bank: BARCLAYS
Account name: OVO ENERGY LTD Receipts
Sort code: 20-00-00
Account number: 83683249

It’s important that you include as a reference your OVO account number and postcode so the payment will end up in the right place.
 

Which payment methods does OVO accept?
 

At OVO, paying your bills can be done in lots of ways, so you can always pick the one that works best for you.

  • Pay by Direct Debit: This is the easiest way to budget your payments as everything is done automatically – month after month after month.

  • Make a card payment: You can do this in your online account or by calling us on 0330 303 5063 Monday to Friday from 9am till 5pm. We accept all major credit and debit cards (except for American Express).

  • Pay by cheque: Scroll down to find out more about how this works. 

  • Make a bank transfer to our bank account: There’s more info on this as you read through this guide.

 

How can I pay my OVO energy bill?
 

Let’s go through each of our OVO payment methods, one by one

1. Paying by Direct Debit: all I need to know

Paying by Direct Debit is easier – because we spread your costs evenly over a year. This can protect you from having to pay more when you might use more energy (for instance, in winter). Plus, you’ll never forget to make a payment as it all happens automatically.

Here’s how Direct Debits work

 

2. Paying my energy bill online

Making an online OVO payment is simple and it works like this:

  1. Log into your online account

  2. Select Payments

  3. Go to Make a top-up payment

  4. Type in how much you want to pay

  5. Click on Pay now

  6. Enter your card details 

  7. Select Make Payment and that’s it!

You can make payments like these even if you have a Direct Debit. There are months when you might use a little more energy than usual and your Direct Debit won’t cover those extra costs. In this case, a one-off payment can get your balance back to £0.

 

3. Paying my energy bill by cheque

To send us a cheque, just write your OVO account number and address on the back, and make it out to OVO Energy Ltd.

Then, post it to: OVO Energy Services, PO Box 7629, EDM House, Village Way, Bilston, WV14 4DH

19 replies

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Y
Rank 2
youngeru2
Rank 2
July 13, 2022

 

 

 

Hi @youngeru2 

 

Can you confirm if you put your account number and post code in the payment reference? Did you put anything in this reference text box? 

 

 

Hi Tim_OVO

 

I put my account number, then a comma and then the post code as I’ve never added my post code [Reference: (My Account Number and Post Code): xxxxxxxx, xxx xxx]  into the Display Name box before in internet banking. I do hope I wrote it in the correct way and that this all makes sense. 

I did not add anything else in the Display Name box. 

 

If in the unfortunate event that my account can’t be located, would the finance team?  reimburse the penny back into my bank account. 

 

Best Wishes, 

youngeru2

Y
Rank 2
youngeru2
Rank 2
July 13, 2022

 

 

 

Howdy @youngeru2 !

Firstly, you’re in luck. I’ve created my own version of the discount guide which you can find at 

I’m currently updating it slightly, but it’s mostly correct apart from the Council Tax rebate process for manual claims.

Don’t worry if you made a mistake in that reference. I suspect that if OVO can’t match the payment to any OVO account, they’ll spit the payment back out and return it to your bank account within a couple of weeks.

You are almost right on the refund policy, but I’d suggest against claiming a refund for now. It’s better to keep the account in credit but you’re welcome to pull out a refund anytime as long as it leaves at least one months worth of DD payment in the balance after the refund. Might be worth waiting for that newly installed smart meter to start sending in readings first though. :)

 

 

Hello @Blastoise186 

 

Thank you so much for your wonderful guide as I did not know about it before and it was very well written, detailed and up-to-date. 

 

As I’m over-worrier, I think I’ll do what you suggested and leave the monies in for now until the newly installed smart meters start sending readings to Ovo like you said. Hopefully the penny will be returned back to me as a bank transaction, in a few weeks from Ovo. 

 

I clicked on the best answer button quickly as your response just calmed me down so much. 

 

Many thanks, 

youngeru2 

    Y
    Rank 2
    youngeru2
    Rank 2
    July 15, 2022

    Hi All, 

     

    I thought it best to give everyone an update. 

     

    The money went in, it just took 2 to 3 working days. 

     

    Thanks everyone for your help, 

    youngeru2

      A
      Newcomer
      alanH33
      Newcomer
      March 1, 2023

      I recently sent payment to settle "Last months" Bill.

      OVO put my payment into this months account as a "Top up Payment."

      Is this a mistake or a move to make me pay again for some reason?

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      March 1, 2023

      Are you a direct debit customer? OVO use something they call live billing so you can see daily what your energy costs.

      Any payment is a payment whatever it’s listed as

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        T
        Rank 2
        terrycooper1969
        Rank 2
        September 23, 2024

        Updated on 19/06/2023 by Abby_OVO

         

        Great question to ask about making a one-off card payment.

         

        The easiest way to transfer a payment is on the ‘Payments’ page of your online account or OVO app (download for Android or iOS). You’ll see the option to ‘Make a card payment’ on this page, which will allow you to enter your card details and make the payment quickly online.

         

        Exact wording may vary



        If you’d prefer to arrange the payment directly with your bank, here are OVOs bank details:

        Bank: BARCLAYS
        Account name: OVO ENERGY LTD Receipts
        Sort code: 20-00-00
        Account number: 83683249

        It’s important that you include as a reference your OVO account number and postcode so the payment will end up in the right place.
         

        I tried to do this but my account number is too long to future in the reference box. 

        I put my name in and the payment was sent,  but it didn't go onto my meter. Can you please help?

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        September 23, 2024

        Good morning @terrycooper1969 ,

        If you’re PAYG, please DO NOT use this process to top-up your meters - it is not the correct one at all as it’s for PAYM only. You’ll need to use the OVO Top-Up app or https://ovoenergypayments.paypoint.com instead. Please contact OVO via Live Chat at https://ovoenergy.com/help or 0330 175 9669 and they’ll arrange a refund.

        If you are PAYM, please call 0330 303 5063 or Live Chat at the same link and someone will help you trace the funds.

        Either way, in future I would strongly recommend you do card payments or Direct Debit instead of bank transfers - it’s a lot safer.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Shads_OVO
          Retired Moderator
          Shads_OVO
          Retired Moderator
          September 23, 2024

          Hi @terrycooper1969,

           

          It seems our forum volunteer has already given some good advice here. Hope it was helpful.

           

          These threads may also be helpful:

           

           

          Please let us know if there’s anything further you need help with.

          T
          Rank 2
          terrycooper1969
          Rank 2
          September 23, 2024

          Hi all, thanks for the advice. I really wish they had made it clear that bank transfer payments are not for PAYG customers. 

          Weirdly, when I open my ovo app, sometimes it offers me a choice of both card AND transfer payments (both work fine) but occasionally, only card payments are offered. 

          Ovo can't help with the payment I sent out as it hasn't shown up on their side. But my bank can't seem to understand that the payment has left my account.  This is going to be a lengthy process,  I think.... 🤔

          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd