My first bill from OVO.
Really simple :Â Zero starting balance, + Some electricity, - One paper free discount, + VAT.
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![](https://uploads-eu-west-1.insided.com/ovo-en/attachment/61ff3e59-698a-437c-99c1-40dea5189ceb.jpg)
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These numbers don’t add up.
Statement shows two ‘paper discounts’ totalling £9.52, but the calculation only uses one.
The ‘Total Charges’ don’t match the ‘New Balance’, even though the starting balance was zero.
I know the errors are not significant, just a few pence, but they are wrong !.
It is possible that a human working with a calculator could make a simple error, but I don’t think OVO have rooms full of girls with calculators doing our bills.
It’s probably some kind of computer error, which is worrying. This time it made a 20p error, next time it might be a £20 error.
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I’ve phoned, and OVO are ‘looking into it’.
˜ EDIT : I was so distracted by the bad calculation that I didn’t notice the Paper Comms items are charges, not discounts. I’ve never had paper comms from OVO. Time for another phone call. ]