Hey @YVB,

Really sorry to hear this,

You should be able to request a job report from the engineer visit. Does the boiler need re-pressurising? I’ve done this myself at home before a few times as it’s common for boilers to lose pressure over time. 

If it’s a more complex issue than this you could ask the person you usually use. If they provide a job report that says the fault was due to OVO then you may be able to get the money recompensated. 

You can find out more about our complaints procedure here. 

I will request a report. But the engineer himself did the pressure, beforehand it was perfectly okay. He left saying boiler in perfect order. 

Also the reason I rang them is I am now no longer able to refil the boiler with pressure. After the workman came and did whatever he did to it. I will go through complaints but also a higher body who regulates energy companies. If they now offer additional services but actually are sending workmen who are unfit for the task. I wonder how many other people have had this experience. How can they  just “serviced” my boiler to say it is fit and a week later it breaks down. It’s too much of a 

I understand how frustrating this must be @YVB.

Keep us posted with how it goes with the complaints team.