Submitted meter reading wrong, I put some of the numbers the wrong way round - how to get it fixed?

It’s not showing on my balance thankfully 

Hi @PollyG that is good, i was hoping it wouldn't appear on the bill as you have a smart meter reading on the same day.

We can look at the separate issue of the flipping day night reading once you get home and post your readings.

Then work out the best way to communicate to the OVO Support Team. 

Thank you so much for your help. I’ll get the meter readings later 

Jeffus,

you’re right! It says ‘other’ instead of ‘smart’. Do you know what this means and how I get it corrected? 
tx

polly

 

Just looking at the numbers, it would appear that the “other” readings on 24 Oct have been incorrectly entered, with day-time and night-time swapped over.

Fortunately there are smart readings that are later, on 25 Oct (and even on 24 Oct), and because of the way these things work out, everything cancels in the totals.

I think.

Simon

Jeffus,

you’re right! It says ‘other’ instead of ‘smart’. Do you know what this means and how I get it corrected? 
tx

polly

 

Just looking at the numbers, it would appear that the “other” readings on 24 Oct have been incorrectly entered, with day-time and night-time swapped over.

Fortunately there are smart readings that are later, on 25 Oct (and even on 24 Oct), and because of the way these things work out, everything cancels in the totals.

I think.

Simon

@Simon1D

Unfortunately all the smart meter readings from 25th onwards are also swapped which is why @PollyG is going to do a manual reading when back home.

Thanks for the correction, @Jeffus … shame I didn’t look at more of the numbers, eh?

Ah well. I’ll get my coat, etc.

Simon

Honestly I was going cross eyed looking at it, i kept checking as i couldn't believe that could happen... 

So, my meter readings are

R1 - 4982.2

R2 - 7817.4

Hi @PollyG so as i understand it, R1 is the day time reading and R2 is the night time reading.

So this does look like the smart readings you see on the website from 25th Oct onwards.

But different from the smart readings you see before that. 

@Emmanuelle_OVO @Tim_OVO what do you suggest?

1. Simply leave it now as the bills look correct?

2. Ask OVO to remove the "Other" reading on the 24 Oct? 

3. Ask OVO to investigate the flipping of smart meter reading?

Am almost tempted to say leave it if the bill is working and a change may cause other issues.... What do you think? 

Hey @Jeffus,

I’d advise @PollyG that because we have an agile, live, billing system so as long as the smart meter readings are now corrected (and you’re sure the registers are the right way round) it should be fine. 

I think what’s happened is an estimate was created (perhaps the smart meter read was slow to come through) but transposed the readings so that day and night were the wrong way round. 

We have a great guide here which explains about how to do a ‘load test’ if you think your peak and off peak registers might be the wrong way round:

If it happens again definitely contact Support, with the results of a load test. 

Hope this helps.