I'm looking at the app and trying to get a refund. The app is asking for a meter reading, even though my smart meter is supplying a daily reading. The app now doesn't show me how much refund I can get, however it did until a couple of weeks ago when I last checked.
Best answer by Blastoise186
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+5
Hi
Don’t forget that in your usage graphs may be using estimates if the readings are not getting through - if that happens it looks like proper readings even though they’re not. Check for ‘Smart, Estimated or Manual’ next to the readings
+1
Hi,
Bug verified using Dewott with Android 14/Samsung One UI 6.0. App version 19.1.0 and CodePush v449.
It is still possible to request refunds via the Web at https://my.ovoenergy.com while this gets fixed.
I will get this flagged up to the Forum Moderators, they’ll be able to take it from there. You’re not in trouble - this is actually really helpful!
Thank you for the report!
Hey
Sorry for the issues you’re having,
Have you managed to initiate a refund through the online account?
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