Pay Monthly customer, seem to have been put back on pre-payment.

  • 10 December 2023
  • 2 replies
  • 30 views
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Our display is saying that we are in pre-payment, after being on pay monthly. We are using emergency credit. Is this a display or connection fault? Unable to phone or chat with customer service.

 

Thanks.

2 replies

Firedog
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Unable to phone or chat with customer service.

 

You should be able to get hold of support via a private message either on Facebook Messenger (on the web, you may see the blue Messenger button at the foot of this page) or on X (@OVOEnergy (twitter.com)). I see they’re responding within an hour or two at the moment.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA
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Thanks. I went to the Boost site, chatted to someone there. They gave me a top up card code, so did that. I'll get back on pay monthly tomorrow. Didn't want us to go off supply.

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