Why is the app not showing the new rate agreed in Oct 1st.
the account side of the app is still making errors
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Hey
Is this sorted now?
If not can you respond to the below questions:
Are you able to go to the Plan section of your online account and confirm the contract start date shown? What are the unit rates for this?
https://account.ovoenergy.com/plan
Have we been in contact with you via email to advise of moving to the variable rate, Simpler with the Energy Price Guarantee?
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