Hello,
This is a bit of a long winded story but basically for context I have had issues with my landlord over access to my meter. It is in a locked cupboard that I have been denied access to since I asked in November. It is denied under ‘health and safety’ regulations.
With this, my landlord is in charge of giving me my reading every month. I had a reading December 8th before the new year. On 8th January I requested another reading as I wanted to know my spend within that month time frame. I received no reply until 12th where I was told someone would come to attend the week commencing 15th to provide me with a reading. I did not receive any reading until January 24th, and when I entered that reading, It skyrocketed my debit so now I owe OVO £275 more. OVO have also increased my monthly debit from £113 to £162 and then up again 4 days later to £192 because of this.
I will be putting a formal complaint in for this with my landlord, but does anyone know if I have any way to gain some compensation from my landlord for this? As I had to wait 47 days for a reading from a meter I pay for? And I had asked the entire month for this reading. I don’t know where I stand with this in terms of my rights.
If not compensation, what would be they best thing I can ask out of the complaint process?
Best answer by Blastoise186
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