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incorrect reading

  • 22 April 2024
  • 3 replies
  • 42 views
J
Rank

Hi,

 I currently pay £120 per month for electricity and this more than covers it. I manually submit my meter reading online.

I received an email saying I was in debt (by a lot) and quoted my last reading figures- which were not the ones I put in, every number out of all the digits, barring the first was incorrect.

The reading stated on my account on 25th March is actually still 520 units above what I have used up till today (almost a month ago).

How do I contact OVO to tell them not to put my direct debit up?

Also they still estomate an old storage heater meter which has never been used, heaters removed when I moved in and air source heat pump installed. The reading on this has never changed.

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Best answer by Blastoise186 22 April 2024, 10:55

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Blastoise186
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Hi @jud Clark ,

The fastest way is via Live Chat at https://ovoenergy.com/help - use the keyword “Agent” without the quotes to bypass the bot. It’ll still ask a few questions purely to set up the transfer to a human, but after that it’ll step aside.

If you don’t already have one, I would highly advise getting a Smart Meter installed as this will often eliminate such issues. You can do this via https://smart-booking.ovoenergy.com or while on the Live Chat about your issue.

Securing energy by zapping security bugs... For that is The Blastoise Way!
J
Rank

Thanks for message above, I did use that function and after a bit of messaging was told it was not my error, it was a meter readers error- just around 700 units too high!

I have asked for a smart meter several times but every time put in details, its denied. Don’t know why.

Blastoise186
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Userlevel 7
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Got some photos of the current meter setup? If you post them here in your next reply, I might be able to identify any blockers.

Securing energy by zapping security bugs... For that is The Blastoise Way!

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