I have power of attorney for my mother. My father passed away in July 2022 and since August 2022 I have been trying to get the account transferred into my mothers name. I have completed all the forms and emailed them (at least 4 times). I have raised a complaint, which was opened and closed without anything happening, I then escalated it, and actually got a response and was told that it had all gone through and all I needed to do was put the meter readings in, in December.
December 2023 - I have just tried to put the meter readings in, only to be told that is was still in progress and I am unable to put the meter readings in, so I have raised another complaint, in which they have 8 weeks to decide to do something about and too late to put readings in, so will have to wait another 3 months!
We have had no payment since June 2022!
This service is an absolute disgrace and IÂ am not sure what else I can do
Best answer by Emmanuelle_OVO
View original
