I give meter readings each month, why is my bill still based on estimates?

4th October.iv just submitted my meter reading via automated phone service.will my previous months be charged at new rate?am I to late??thanks

Hi @Donald MacDonald ,

Nope. You’re just in time for OVO to accept that under the previous rates.

Since June 22 we have been over billed by ovo for our electricity we sent them  photos of our meter readings they keep saying they will sort it out but they still haven't we always paid our bills on time now they are asking for £766 for one months electricity we only live in a one bedroom flat we had no heating on only cook no TV or radio on  ovo customer service is so rude  unhelpful very incompetent at they job  as anyone else had problems with over 

Hi @Toliver92 ,

I’m afraid this is an account specific issue, so it’s really hard for us to offer advice here. You might want to try https://ovoenergy.com/feedback .

Hey @Toliver92,

Sorry for the issues you’re having.

As @Blastoise186 has pointed out, we don’t have access to your account so can only speculate here.

It sounds like something more must be going on in this case. If you aren’t able to simply submit your reading to the Online Account and get an updated account balance, it may be that the meter reading you're submitting if far higher or lower than our estimates.

This might be caused by a read dispute, we have a great guide on this topic here:

You can check if this is the case by looking into your opening reading and seeing if it is out of line with your subsequent actual readings.

Or, it may be that you had a meter exchange at some point which hasn’t been updated yet. You can check the meter serial number on your meter against the one on your account and statements. This similar thread might have some helpful information:

Hope this helps.

Gas meter readings input via website for 6 months but ignores for billing. Case no *Edited by Mod* created Oct 22 and chased monthly BUT seemingly ignored by OVO. The January statement now shows some excessive estimated reading not input by me. Does OVO care for their customers? 

I assume the manual meter readings are appearing on this page?

https://account.ovoenergy.com/meter-readings/history/gas

Here is mine for example, although you won't see the smart meter readings if you are entering manually 

OVO can only back bill you up to 12 months so it is in their interest to fix this. 6 months does sound a surprisingly long time. 

Is the electricity OK? 

Yes, readings are shown on the history screen (This is not a smart meter). Electricity readings are correct.

You could try sending OVO screen shots of what you are seeing. 

You could also include a link to this thread as it sometimes helps. 

https://forum.ovoenergy.com/my-account-140/no-gas-charges-actual-meter-readings-ignored-13607

You can send the images via Private message via the OVO Facebook and Twitter pages. 

All are official OVO Support Channels and the OVO staff there can access your account. 

If you send via a Private Message on Twitter or Facebook, you need to include your name,address, account number and date of birth for security purposes. 

OVO have removed their standard email address at least for now. 

Interesting suggestions. Having had numerous attempts to get some kind of help from OVO including submitting photos of the meter, responding to their letter and answering their email, as well as the contacts I mentioned above, I am now exhausted. My head aches from constant bashing against Ovo's wall.

OVO needs to get their act together and help, yes HELP, their customer.