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Since I am getting no usage on OVO app for electric, smart meter upgrade over six weeks ago, customer service informed from start,no usage showing.

I need usageĀ  to present to council to show occupation of premises.Hence important reason for usage coming through.As a last resort

I am utilizing the forum for suitable feed back.There is not even a energy tariff on the app!Have I any recourse.A letter from OVO aboutbeing a customer would be ideal.

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As a customer led forumĀ @Diff99Ā , no one here has access to your account details so it would be best to contact customer supportĀ 


Hi @Diff99Ā 

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As one of our volunteers has already mentioned, we donā€™t have access to customer accounts at the Forum. Our Support Team will be able to assist as BPLightlog also mentioned.Ā 

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Thereā€™s a number of things they can do here to help so itā€™ll be best to get in touch with them.


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