Historic bills keep changing and random huge Balance Adjustment has appeared with no explanation

Have you sent the photos through of the meters now @MayF? 

You could try  contacting Support via their chat option to check they’ve been received and can be added to the billing case. 

Yes I sent that yesterday. I will wait to see if I get a reply today. If not the. I will try the chat option.

Thank you

Hello.

please can someone help? I have recently switched from OVO to another provider and have been paying for estimated bills (I have no meter, since the landlord is reluctant to install one). My final bill came overestimated although I have paid all the bills for the months I spent with OVO. My question is: why did OVO re-estimated my bills that were already estimated? How could they determine if there has been increase in my usage if I did not provide meter readings! This does not make sense! Am I required by law to pay for re-estimated bills? OVO changed all the past bills and increased the usage, but I still have copies of the bills I paid for.
 

thanks in advance. 

I'm sorry, but what you are telling us does not really make sense.

Of course you have a meter installed - there cannot legally be a supply without one.

From what you say then your problem is with your landlord, if you are  responsible for paying the bills then you need access to the meter(s).
Just what is it that you are renting? A house, a flat, a room?

Without meter readings then any billing can only ever be estimated.

I'd also be interested to learn how you have managed to switch supplier without providing any ‘Final’ meter readings?
The old supplier needs them as the ending point to correctly calculate what you owe them for what they have supplied to you, the new supplier needs them as the starting point to calculate how much you will need to pay them for what they supply to you in future.

So you must have given both old and new suppliers some kind of 'final readings' - Just what did you give them?
Have you perhaps just given them both your own guesses rather than actual readings?
If so then they can only take your word that what you have given them are actual readings.

In the end though if you are responsible for paying the bills then you need to talk to your landlord and get access to the meter(s) so that you can give the supply companies correct, actual, meter readings.

Hi @Rosy_lili,

It seems some good advice has already been given by one of our forum volunteers. 

What closing read did you provide before switching? This read would also be your opening reading with your new supplier. It sounds like if you did provide a closing reading then it may not have been in line with the previous estimated readings, which would have caused your bills to be recalculated.

As we don’t have access to your account here we can only really guess. It may be worth contacting the Support team about this so they can look into it further for you. If you’re able to get an up to date meter reading, your final bill could be amended so you’re charged based on your actual usage. Without an up to date meter reading, you’d be charged based on the estimated reading on your final bill as we have no way of knowing your exact usage without it.

This thread may also be helpful: 

This link may also be helpful: 

https://www.ovoenergy.com/help/article/switching-when-renting-or-in-debt 

OK I posted on here in December regarding ridiculous bills. I made an official  complaint. Someone got on the case worked it out and I got a correct bill for £145 and they gave me a discount of £50 as a good will gesture for all their mistakes and harrassment

... now OVO have gone into another meltdown. They have changed the bill from December by adding yet another ridiculous balance adjustment, supercharged the bill yet again after going through all the trouble of fixing it months ago. I made a complaint on 13/05/24 which is supposed to receive a reply within 2 days...Still no reply.

Here we go again.

Hi @ianstewart1309,

I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

This is happening to everybody, i had a balance “adjustment” when i migrated over from SSE. it’s a complete joke to be honest. Also they never accept any wrongdoing, i’ve had random months when i’ve apparently used twice as much electricity as i ever had and when i query it i’m just dismissed. I’m currently going through the ombudsman to try and rectify it and i would urge anyone else to do so as they cant keep getting away with ripping people off.

Just got a call saying I owe OVO 3k since they migrated from SSE....in July last year.

Spoke to OVO October last year and said I'm clear of any debts this is because I had being paying off via my meter any SSE debts every month for many years.

However I have now had this bill for 3000 backdated apparently from years back SSE. It is clearly a mistake. 1 bedroom flat that would amount to 6 years of electricity lol 🤣

Hi @Scoobydomk,

I’m sorry to hear this.

Does your bill show what your meter reading was when you migrated from SSE? Was it an estimated reading?

It may be worth contacted the Support Team who would be able to look into this further for you. Unfortunately, we don’t have access to your accounts via the Forum.