Historic bills keep changing and random huge Balance Adjustment has appeared with no explanation

If you haven’t already, you need to raise a Read Dispute as that sounds like the best fix to me.

Try https://ovoenergy.com/feedback for that.

Hey @NewHome,

Sorry to hear of the issues you’re having,

Are you able to send across the final statement via webchat to the support team? We should be able to raise this to our billing team to investigate. Although we will need your previous supplier to send across the balance adjustment for us to add this to your current OVO account.

Hope this helps. 

Yes but I can not get a hold of previous supplier  (SSE) I can not find a contact number for them anywhere,  when I do phone it just tells me that it has been overtaken by OVO , I need to get this sorted but if I can not get intouch with (SSE) to do the adjustments I have the final statement . Help would be much appreciated 

I am in a similar position. I was in Credit with SSE to the tune of £251.26. After numerous phone calls (all documented) with OVO saying we can’t access SSE’s billing system, you’ll have to speak to them.

Eventually SSE claimed to have issued a cheque in May and that it was cashed in June.

Not by me. The number you want is 0345 070 7373 For some strange reason I was told I may need to prefix the number with 141 on my mobile which got me through. Good luck with this one I am also at m,y wits end with OVO claiming I owe them £200+

Grrrr

It’s all very convenient wiping out customers credit on transfer and blaming each other.  Exactly the same here.  My very healthy credit was wiped out by a bill produced on 31st August with incorrect readings.  Still struggling to get it resolved.  Technically I was migrated by then yet OVO are claiming it’s SSE that’s at fault.  Pass the parcel!  

Hi tried this number and it just puts me through to call a diffrent number OVO, tried putting 141 but just cuts of , thanks for trying to help .

I'm at my wits end to,  SSE final statement in credit & OVO saying I owe them £400+ which l don't understand as we have only be living in the house since 1st September prior to that the house had no one living in it as it was having a complet renovations  right down to all electrical cables . 

GRRR doesn't come close

.I had given all my meter readings and my bills were all normal until one day my account suddenly went front £400 credit to £1800 credit. It seems my online bill history had changed to a negative figure.

I have reported this numerous times just to be told "there is no time frame for the account to be put right, but can I offer you a new meter" 

I said to the man on the phone "if I request a refund will you investigate and fix it?" I was then told that my account has a Billing hold on it.

Has anyone else experienced this?

Any tips on speeding up the process?

Any help will be very much appreciated.

Hey,

Really sorry to hear of your experiences,

If you have your final statements please send these to OVO via webchat.

We’ll need to either raise a read dispute if the final and open reads are wrong, or a balance adjustment from your previous supplier if the amounts shown on the final and first bill differ. 

Our support team can chase this up for you. 

Hey @Racheal,

Sorry for the issues you’re having,

We don’t have access to your account here on the Forum, so we can only make assumptions from the information you’ve provided, it sounds like this might be an issue with your meter readings. 

Have you had any meter exchanges? Do you have a smart meter? Have you submitted a meter reading?

Can you please upload a screenshot of the meter readings page on your Online Account? We can then look into this further for you. 

Just had yet another email telling me it will probably take 6 weeks to sort the incorrect bill then another 6 weeks to update my account!  So 3 months to rectify an obvious error.  Meantime my  credit I had built up has disappeared.  I had hoped to be able to reduce my direct debit a bit, but I guess that won’t be happening until this is finally resolved.