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I am a new ovo customer and I have to give a meter reading in the next 5 days. Simple yes? No! No matter how I try to submit the readings (app, mobile website, website website) I have a message pop up after I log on telling me my switch is on hold as there is a problem and I have been sent an enail explaining this. I have only recieved one email and it says “hooray your switched!” Kinda thing with a link to upload meter readings. I click on the link and end up at the same page saying there’s an issue and I’ve been emailed. Please save me!

Hey @evans.cm & @gadget, 

 

I’ve reached out to the team who manage the website and app to ask them if they’re noticed this over the weekend. Once I hear from them I’ll send an update. 

 

@BPLightlog is right if you send a message through any of our Social Media channels then one of the team will get back to you and update the readings! They are normally in till 5pm on the weekends and even if it’s out of hours if send a message and say my readings as of <insert date> are <insert reading> for whichever fuel you’re on they’ll update this as soon as they get the message! 

 

The weekend should have nothing to do with reading entries @evans.cm 

If it won’t accept your details, you could try their social media channels

 

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

 

Hey @Nukecad @Gary G 

 

Thanks for flagging this both. Sorry for the inconvenience this is causing at the moment.

 

This is being looked into by the corresponding team, and we’ll pop back here as soon as we have an update. 

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