Solved

Having trouble getting onto the app

  • 6 February 2024
  • 6 replies
  • 224 views
J
Rank

I have been trying to sign in to my account but the app won't let me 

icon

Best answer by waltyboy 6 February 2024, 15:31

View original

6 replies

waltyboy
Rank
Userlevel 6
Badge +2

Hi @Jane cruickshank, have you signed into the app previously, is this a new problem in other words?

 

EDIT. Ah, I’ve just tried, it’s “taking longer than usual”…is that the message you got as well? Try going into your account via a browser if they’re having a problem at the moment with the app…I’ve just checked and the browser’s working fine

Walt. 2013 installation 3.2kW PV East/West + Fronius IG, >23MWh (18MWh exported). 2023 2.4kWh LiFePo4 battery
N
Rank
Userlevel 4
Badge +3

Sorry Jane, cannot do better than Waltyboy.

Peter E
Rank
Userlevel 4
Badge

@Jane cruickshank Just tried and no issues with either. Can you think of anything you might have changed recently? Do you have a different phone you can try it on?

 

I've got a different app that won't now accept a VPN connection although the Ovo app is ok with that. The clue to my other problem was that it worked on a different phone.

Don't make life more complicated than it absolutely has to be
J
Rank

I had the app from old company signed into new one and now it won't let me on 

waltyboy
Rank
Userlevel 6
Badge +2

Hi @Jane cruickshank, is it the OVO App you’re trying? 
 

Try the browser and see how it goes? The account info will look slightly different, but it’s got more or less the same functionality.  
 

Tell us how you get on…

Walt. 2013 installation 3.2kW PV East/West + Fronius IG, >23MWh (18MWh exported). 2023 2.4kWh LiFePo4 battery
Emmanuelle_OVO
Rank
Userlevel 7

Any luck @Jane cruickshank? If not, these topics may be helpful:

 

 

Renewable Energy? Big Fan.

Reply


Terms & ConditionsCookie settings