Hi @Jane cruickshank, have you signed into the app previously, is this a new problem in other words?

EDIT. Ah, I’ve just tried, it’s “taking longer than usual”…is that the message you got as well? Try going into your account via a browser if they’re having a problem at the moment with the app…I’ve just checked and the browser’s working fine

Sorry Jane, cannot do better than Waltyboy.

@Jane cruickshank Just tried and no issues with either. Can you think of anything you might have changed recently? Do you have a different phone you can try it on?

I've got a different app that won't now accept a VPN connection although the Ovo app is ok with that. The clue to my other problem was that it worked on a different phone.

I had the app from old company signed into new one and now it won't let me on 

Hi @Jane cruickshank, is it the OVO App you’re trying? 
 

Try the browser and see how it goes? The account info will look slightly different, but it’s got more or less the same functionality.  
 

Tell us how you get on…

Any luck @Jane cruickshank? If not, these topics may be helpful: