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Direct Debits - what do I need to know?

Direct Debits - what do I need to know?

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Userlevel 3

@peterh I'd say contact OVO. If your usage is changing continuously then this may be the underlying issue with your Direct Debits. I had a similar issue where my annual gas usage was incorrect which increased my direct debits. I to, waswith EE and they had my had usage incorrectly recorded which had then been transferred over to OVO

If you don't have a smart meter then make sure you have a meter reading handy when you call. 

Hi Ovo Team, I have exactly the same request as Peter above. I am predicted to go over my predicted usage but would like the direct debit to remain as it is, and if I do go over my direct debit about, to then pay it as a lump sum at the end of the contract. It is also likely that this amount will be balance out by reduced usage in the warmer months. Please advise.

Userlevel 2

I have increased my DD from 93 to 111 and now to 120 Oct now ask me to increase it to 130.My last bill I was in credit 100 now I am in debt.Surly that is not correct

Hi Ovo Team, I have exactly the same request as Peter above. I am predicted to go over my predicted usage but would like the direct debit to remain as it is, and if I do go over my direct debit about, to then pay it as a lump sum at the end of the contract. It is also likely that this amount will be balance out by reduced usage in the warmer months. Please advise.

My expected usage is £1,158 which equals £97 per month so why am I being asked to increase my direct debit to £113 and why can’t I choose any other amount than that?

Userlevel 6

Without being able to look into your account it’s difficult for us to say, @Derek Higgs, please reach out to our team. 

You can send us a message on FacebookTwitter and our Help Centre has online chat, or give them a call. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.

I hope this helps! 

Userlevel 6

I’ve moved your posts here, @peterh, @MarinaC, @pollyhallett the above thread holds a host of info regarding Direct Debits.

Great advice, @SR3!

 

OVE have taken the “first payment” but I’ve only just paid my previous supplier

Userlevel 7
Badge +1

When you signed up, OVO would have told you the Ts & Cs which presumably said what the payments would be and when the first would be taken.  Your billing will be based on usage so you won’t lose out.

That's all very well but I prefer the money in my bank - not OVO

Userlevel 7
Badge +2

@barry6947 

Completely agree this may have popped up out of nowhere but as @PeterR1947 mentioned. Within the Ts & Cs it would mention when the payments would be and when the first would be taken. We are only OVO customers ourselves, but maybe an OVO member may be able to assist you.

 

Userlevel 6

I’ve moved your post here, @barry6947, you’ll find handy info in the topic and above thread. 

Thanks! 

why hasn't my direct debit reduced now that summer is here 

 

Userlevel 7
Badge +5

Good question @pizzard ! And welcome to the Forum.

The Direct Debit is set by estimating the annual spend and dividing this by eleven. This matches Ofgem’s guidelines that

  • the account should be in credit to an amount roughly equal to the next Statement
  • the Energy Supplier may not permit an account to operate below this threshold because that constrains the customer from switching to another Supplier if they chose to do so

There is a page on the main OVO site which allows you to follow through the DD calculation.

Over the past few months I’ve been asked twice to increase my DD payment and I’ve followed the advice and increased to the suggested amount. But yet again I’m being asked to increase further. And I know that if I follow your advice it’ll happen again. 
my account is in credit and with summer coming that credit will build further. 
my question then is why your predictions keep changing. 
I’m leaving it as it is. 

Userlevel 6

Have we emailed or text you asking you to increase the payment, @PeteSkinner? If not and you’re just looking at the recommended Direct Debit graph then this will change daily depending on where you are in the billing cycle. 

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